Marco Della Cioppa Email & Phone Number

Montreal, QC, CA

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Owner, Operator

Montreal, Canada Area

Saint-Laurent, Quebec, Canada

• Responsible for determining the technical IT qualifications of sales opportunities in B2B environments aimed at reducing clients' manual intervention when creating shipments and improving their workflow and reducing.
• On site customer training of hardware and application software
• Shipping workflow analysis of clients’ environment
• Equipment and systems integration analysis
• On-Site and WebEx software solutions demonstrations
• Operations cost reduction and increased effectiveness business analysis

St-Laurent, QC

• Responsible for Pre-Sales solutions support, customer demonstrations and business analysis aimed at reducing client’s printing costs and streamlining their workflows through Canon solutions.Duties include:
• Business analysis of clients’ environment
• Equipment consolidation analysis through print assessments
• True cost of business and workflow streamlining analysis
• Software and hardware solutions demonstrations in Canon showrooms
• On-site multi-function printer and software solutions training and setup

St-Laurent, QC

• Manage the replenishment of merchandise for multiple Reward Programs.Duties included:
• Importing customer orders and placing purchase order with vendors
• Following up on timely deliveries of purchase orders
• Managing returns and advising of product substitutions and updating inventory records
• Maintaining inventory levels

• Responsible for proper on-site and in-house preventive maintenance and repair of Anton Paar precision scientific lab instruments such as density meters, viscometers, rheometers, refractometers, CO2 analysers and other.
• Traveling all across North America, Caribbean and occasionally to Europe.
• Performing scheduled maintenance and calibrations as well as unscheduled repairs.
• Resolution of complex system integration problems.
• Identification of performance issues for the purpose of product improvement.
• Management of the SAP CRM system for service orders and repair requests.

Montreal, QC

• Responsible for a team of Customer Support Representatives that resolve Internet connectivity issues for guests in hotels that use SuperClick’s proprietary SIMS solution. Duties included:
• Resolving escalated issues relating to TCP/IP, VPN and Internet connectivity.
• Managing employees and schedules and providing technical training
• Providing on-site support demonstrations

Associate’S Degree, Photography, A

Activities and Societies: Professional Photographers Association of CanadaCompleted the Professional Photography Diploma with 90% average.

Bachelor Of Science (B.Sc.), Mathematics

Activities and Societies: Italian Cultural Heritage Group

Perito In Telecommunicazioni, Telecommunications Technology/Technician

Activities and Societies: Track and Field teamLearned about general electronics and telecommunications and applied techniques in workshops.