Marco Dessolis Email & Phone Number

Manchester, England, United Kingdom

London, England Metropolitan Area

As a Villa Specialist at The Thinking Traveller, I played a pivotal role in the sales department, focusing on booking luxury villas in the Mediterranean region and providing clients with personalized guidance to enhance their overall experience. Client Engagement: Guided clients in selecting optimal villa experiences, ensuring a tailored and exceptional service. CRM Management: Utilized CRM systems to meticulously maintain and record pertinent client data, facilitating… Show more As a Villa Specialist at The Thinking Traveller, I played a pivotal role in the sales department, focusing on booking luxury villas in the Mediterranean region and providing clients with personalized guidance to enhance their overall experience. Client Engagement: Guided clients in selecting optimal villa experiences, ensuring a tailored and exceptional service. CRM Management: Utilized CRM systems to meticulously maintain and record pertinent client data, facilitating streamlined communication and personalized interactions. Sales Targets: Demonstrated a strong commitment to meeting and surpassing sales targets, consistently achieving exceptional results. Sales Conversion Optimization: Proactively worked to enhance the sales conversion percentage, implementing strategies to improve the overall efficiency of the sales process. Client Portfolio Growth: Actively engaged in expanding the client base by employing effective sales strategies and building lasting relationships. Field Experience: Regularly attended farm trips in diverse locations such as Italy, Greece, and France, gaining firsthand knowledge of the offerings and ensuring an up-to-date understanding of the market. Show less

London, United Kingdom

GTA Travel, London Reservation Executive,December 2008 - December 2016 Allocation Monitoring: Strategically monitored and managed the allocation and booking situation for designated areas within the European Market, ensuring optimal efficiency. Supplier Interaction: Established and maintained productive relationships with suppliers, processing queries promptly and efficiently to uphold a collaborative working environment. Knowledge Management: Maintained an accurate and… Show more GTA Travel, London Reservation Executive,December 2008 - December 2016 Allocation Monitoring: Strategically monitored and managed the allocation and booking situation for designated areas within the European Market, ensuring optimal efficiency. Supplier Interaction: Established and maintained productive relationships with suppliers, processing queries promptly and efficiently to uphold a collaborative working environment. Knowledge Management: Maintained an accurate and current understanding of hotels and viable alternatives, demonstrating a commitment to providing comprehensive information to clients. Contracting and Complaint Resolution: Effectively addressed contracting issues, managed book-outs, and handled in-house complaints with a focus on swift and constructive resolutions. Salesforce Utilization: Leveraged Salesforce for reporting and monitoring bookings, utilizing data-driven insights to enhance operational efficiency. Show less

Porto Cervo

Yacht Club Costa Smeralda (Sardinia) Night Manager Seasons 2005-2007 Financial Control: Assumed a crucial role in first-accountancy and financial control, ensuring the accuracy and integrity of financial transactions during the day shift. Operational Management: Orchestrated seamless booking operations, overseeing check-in and check-out processes with meticulous attention to detail. Data Entry: Demonstrated proficiency in data entry, maintaining organized and accurate… Show more Yacht Club Costa Smeralda (Sardinia) Night Manager Seasons 2005-2007 Financial Control: Assumed a crucial role in first-accountancy and financial control, ensuring the accuracy and integrity of financial transactions during the day shift. Operational Management: Orchestrated seamless booking operations, overseeing check-in and check-out processes with meticulous attention to detail. Data Entry: Demonstrated proficiency in data entry, maintaining organized and accurate records to facilitate efficient operations. Customer Service: Applied excellent customer service skills when dealing with prestigious clients, ensuring a high level of satisfaction and fostering positive relationships. Report Generation: Authored daily reports for the General Director of the Club, providing comprehensive insights into nightly operations and financial activities. Financial Responsibility: Exhibited a high sense of responsibility in handling significant amounts of money and overseeing payments, ensuring precision and accountability in financial transactions. Show less

Masters, Ethics And Economic Of Tourism

Activities and Societies: Aiesec EU expansion project Analyzing the impact of Tourism in the Local community taking into consideration all.

Bachelor Of Business Administration (B.B.A.), Tourism And Travel Services Management

Main subjects covered: • Accountancy • Finance • Costs analysis and control • Marketing • Math • Law