Marco Devora Email & Phone Number

In charge for all quality requirements for the introduction of new model of bus; lead quality activities such daily metric. Responsible for lead all customer complaints using 8’D or customer methodology using customer portal. Lead 3 QC supervisor, one technical and nineteen quality inspectors. Participate in internal audit IATF 16949 and support external audit by customer or IATF. Work hand on hand with customer and TPI RI plant to standardize quality inspection methods. Participate in meeting Tier 3 and a weekly meeting with customer. Participate in engineering changes, continuous improvement, and cost reduction.

Cd. Juarez, Chihuahua,Mx.

Responsible for lead all customer requirements for each or special sales order; lead quality activities such update daily metrics, update the PCP and PFMEA, update control documents and workmanship standards. In charge of the LPAS (Layer process audit system). Responsible for daily Credit Memos report. Follow up at the internal corrective actions for material rejected. In charge of customer complaints using 8D, 3L5Y or custumer methodology. Conducting internal audits by ISO 9001, ISO14001 and OHSAS 18001. In charge of fifteen quality inspectors and one quality technician. Responsible of incoming inspection to all coils and alluminun or galvanized extrudes and material disposition with suppliers. In charge of calibration equipment. Working in coordination with customer service and shipping for special requierements.Accomplishments: Reduce cost by Credit Memos in 20%, Scrap reduce in 10%, reduce customer complaint in 20%.

Chihuahua Y Alrededores, México

Lead the activities of quality control and insurance. In charge of customer complaints using the 8’d methodology. Responsible of introduction new process and product introduction also quotation of new products. Responsible for update all quality metrics (control charts, process charts, employees rejections and line rejections). Responsible for the calibration and validation of measuring equipment. In charge of two inspector of quality. Participation in the continuos improvement and cost reduction projects. Weekly meetings with production personal about quality issues. In charge of the implementation of 5S’s program. Responsible to answer non conformities of customer audit, ISO 9000 and internal audits. In charge of generate RMA’s control. Responsible of realize visual aids, update quality process instructions, flow charts and PFMEAS and PCP for all plating process. Participation in the motivation programs (best employee of the month, better line in 5’s, and the better line without customer complaint).Accomplishments: Reduce customers complaints in 40%. Increase 20% of sales. Improve database in 30%. Reduce the quotation time response to 24 hours. Implement quality cost controls.

Responsible to find the root cause of the defects and customer complaint. Manage of suppliers; in charge of generate RMA. Responsible to send a weekly report for each suppliers and staff. Negotation between suppliers and customer. Audit materials posted from San Diego, Tijuana to Juarez. Repair of defected material to prevent customer complaint and downtime. Support in logistics and shipments.

Responsible to release and supervise final products. Responsible to lead fifteen inspectors; Audit the process with the control plan, in charge of customer complaint; Audit the final package, apply the 5’s in the process. Responsible of certification of the inspector and operators in critical operations. Responsible to answer the nonconformities of the ISO / TS and internal audits. Release tools, machines, fixtures and process with guarantee the quality of the production. Responsible of the tools system. Responsible for update all the standards of quality, visual aids and Internal auditor.Accomplishments: Reduce customers complaints in 50% in the third shift.

Responsible for the supervision and release per assembly boards, construction boards and clip boards for automotive harnesses. Responsible to lead seven inspectors. Responsible to attend and solve customer claims. Improvements in the board construction area. Train and certify how to read board to the personal technicians on blue prints plus an official master list. Evaluation reports an employee performance. Responsible to audit local plants to evaluate the maintenance and electrical test procedure.

Ing. Manufactura, Ingeniería Electrónica, Robótica Y Mecatrónica

Activities and Societies: • First place at National Engineering Projects in UPIITA, UPN, Mexico. • Second place The Regional Tournament.

Ingenieria En Manufactura