Marco Domingos Email & Phone Number

Lisbon, Portugal

Amadora, Lisboa, Portugal

Microsoft Azure Administration;Proxmox;Hyper-V;Linux (Redhat, AlmaLinux, Ubuntu Server);Docker;PFSense;Ansible;Office 365;Process documentation;Zabbix;Infrastructure managementOnboardings;Offboardings;Technical Support;Ticket handling with Jira;Equipment management

Amadora, Lisboa, Portugal

Helpdesk

Lisboa, Portugal

Shift Leadership: I provide guidance and direction to the RAN team, ensuring the resolution of first-level/second-level troubleshooting;Critical Fault Management: I specialize in identifying and resolving critical faults within the network, ensuring correct investigation, and dispatching the information to the management team;Client Meetings: I engage in daily meetings with clients, reporting critical faults, service-affecting issues, change requests, and major incidents;Back Office Collaboration: I work closely with the back office team to get new skills and report faults;Remote Resolution: I remotely troubleshoot and resolve network issues efficiently;Daily Reports: I compile and deliver comprehensive reports, providing insights into network performance and highlighting key metrics;Fault Analysis: I possess strong analytical skills to investigate and address faults in single or multiple sites;Monitoring: I actively monitor network performance, proactively identifying areas for improvement and implementing necessary measures;Workshops and Training: I conduct workshops for new team members, sharing my knowledge and fostering professional growth within the organization;Field Engineer Assistance: I provide hands-on assistance to field engineers, offering technical guidance and support;

Lisboa, Portugal

Front Office RAN (Radio Acess Network) Team member;Network monitoring tools ( NetAct, OMS Element Manager, ENM, Aceman LSM;Alarm monitor with Netcool (Oneufm), analysis and remote troubleshooting 2G, 3G, 4G Samsung, 4G/5G Ericsson; Phone support to Ireland Field Engineers with LeadDesk application;Ticket handling with ITSM and task creation for Field Engineers;

Ericeira

Company website created with Wordpress.

Nivel 5, Network And System Administration/Administrator

- Plan and design communication networks according to the organization's needs, taking into account concerns with ergonomics and security.

Nivel Iv, Técnico De Gestão De Equipamentos Informáticos

Activities and Societies: - Digital Systems and Computer Architecture; - Data Communication; - Installation and Maintenance of Computer.