Insurance verification, authorization, and oncology billing issues as needed.Medical oncology coding and billing expertise to the billing department.Obtain stat prior authorizations for medical oncology and clinical trial services.Prepare and review medical appeals and exemption forms.Provides assistance to patients with insurance questions, coordination of benefits, copay and out-of pocket-expenses, and other insurance coverage questions.Prepare and gather referral information from PCP and insurance groups for billingWorks with medical team on any appeal letters or information needed to processAssist in providing documentation for the completion of insurance (payor) contracts.Verify with Cancer Center contacts any procedure code (CPT) changes affecting the Cancer Center for billing purposes.Answers calls, requests, and concerns from patients, insurance companies and team membersMonitors daily explanation of benefits and responds timelyCommunicates with Manager regarding payor issuesReviews and works unbilled/delinquent reports weeklyCommunicates effectively with patients regarding their insurance benefits and obligations.Responds to phone inquiries promptlyProvides support and coverage for Cancer Center as needed

- Create daily, weekly and monthly volume resource forecasts.- Generate short- and long- term staffing models, and provide recommendations based on analysis.- Manage daily staffing. Approve and manage time off requests.- Monitor call traffic, attendance and schedule adherence.-Serve as a Liaison for the contact center director to the IT department, HR department, Accounting Department and Warehouse department.- Troubleshoot and test system tools for the contact center agents. (Five9, Monet, Windows)- Able to validate payroll hours for the contact center department.

Able to work on a full-time basis (40 hrs/week) doing outbound calls to customers with regards to their advertisement listing for an Australian client. Being able to ask as well as answer customer inquiries to obtain full understanding of what information is being requested. Document all calls with regards to customer information and inquires accurately using Call Tracking System. Communicate clearly and effectively with customers.

Able to work on a full-time basis (40 hrs/week) for clients and own affiliate programs,designed , publish, and maintained and marketed web pages and domains (SEO). Edited picture files and edited video files.

Able to work on a full-time basis (48 hrs/week) including a night shift environment, designed , publish, and maintained web pages and domains. Edited picture files and edited video files.

Able to work on a full-time basis (48 hrs/week) , designed and created files for printing materials such as company brochures, advertising tarpaulins, invitations, letterheads and business cards.