• Front Desk Supervisor with a team of up to six members• Scheduling, supervision, training, development, coaching and mentoring of the Reception team in various itineraries globe wide.• Crossed trained for Shore Excursions position.• Nominated in three occasions to the Employee of the month award after being recognized by Guests, supervisors and colleagues.

• Primary point of contact for queries regarding the Crown & Anchor Society Loyalty program.• Host events, seminars, and any other activities to recognize, and drive new enrollments for the program and promoting Future Cruise Sales.• Cruise Sales on board, knowledgeable brand expert.• Point of contact for escalated Guest needs and complaints. Working in close contact with all department heads to ensure most loyal guest’s entire satisfaction.• Tour escort for excursion in Australia, New Zealand, Hawaii and French Polynesia.

• Responsible for the clearance of the vessel and all the guest • Point of contact between local authorities in more than 20 different countries, guests and the vessel.• On charge of all documentation matters, immigration information and any possible emergency for guests that required them to contact international authorities.• Performed duties during 4 repositioning cruises through the Panama Canal.

• Responsible for the departure process for all guests on board • Point of contact between Guests, head offices and port services• Complaint handling skills & high levels of guest satisfaction following up lost luggage cases with the airlines and port agents in many different countries.• Performed departure at 4 different locations as turnaround ports. Vancouver, San Diego, Miami and San Juan.

• Point of contact for account queries & information requests • High level of knowledge of ship’s activities & facilities• Complaint handling skills & high levels of guest satisfaction using tools including Guest Log• Cash handling including foreign exchange • Trained new recruits

• A.I. Resort Hotel 408 rooms in process for AAA 5 Diamond• Member of the opening team, responsible of the hiring and training of 40 staff members and the creation and developing of all procedures and standards.• Department Head of Concierge, Bell Man, and Manager on Duty.• Front desk operations at Concierge Implemented incentive plans to increase sales. (House Excursions)

• Resort Hotel, 448 rooms in AAA 4 Diamond• Department Head of Concierge, Bell Man, and Vacation Planning.• In charge of the re-opening of the department in 2006 after Hurricane Wilma• Implemented plans and actions with involved departments to reduce Guest incidents.