Marco Fenu Email & Phone Number

United Kingdom

London, England, United Kingdom

Supporting Sales Representatives to manage logistics for the international operations.Maintaining excellent client relationships and providing friendly and helpful customer service while managing multiple accounts.Coordinating with A&D firms, furniture manufacturers, dealers, and contractors to fulfil the upholstery, rug, and wall-covering needs for their projects.Generating quotes for projects that are accurate and competitive.Processing purchase orders and sample requests.Assisting customers with claims, troubleshooting and returns.Collaborating with clients and finance teams on credit analysis.

Amsterdam, North Holland, Netherlands

Providing excellent technical support and customer service through chat, phone, and email.Utilising consistent troubleshooting techniques to efficiently identify the source of customer issues and provide a prompt and appropriate solution.Observing escalation procedures as required with complex or critical matters.Collaborating with team leaders to adjust processes and thinking to evolve customer service.Assisting new team members in the resolution of complex cases.Scheduling and facilitating one-to-one and one-to-many training sessions with topics including back-office configuration, and POS terminal workflows.Training customers on use of the POS settings and configuration tools through various mediums such as Webinars, one-to-one sessions, telephone, and email support.Collaborating across departments, including Sales, Customer Success, Support, and Product teams, to enhance and facilitate the onboarding process.

Amsterdam, North Holland, Netherlands

Providing a high-level customer experience in the provision of technical support through chat, phone, and email.Using troubleshooting techniques to efficiently identify the source of customer issues and provide a prompt and appropriate solution.Communicating with staff members regarding current/ongoing issues and participating in the creation and maintenance of troubleshooting procedures and documentation.Scheduling and facilitating one-to-one and one-to-many training sessions with topics including back-office configuration, and POS terminal workflows.Educating and training customers on use of the POS settings and configuration tools through various mediums such as webinars, one-to-one sessions, telephone, and email support.

Berlin, Germany

Providing excellent customer care through chat, phone, and email.Liaising with the management team on the state of the market and key issues.Collaborating on the reporting and resolution of technical issues. Maintaining customer records following the data protection procedure.Documenting customer contacts accurately and promptly to provide a full customer history.Conducting reviews of the documents sent by the customers to verify the account (KYC).

London, England, United Kingdom

London, England, United Kingdom

Fce Language Certificate, English

Accounting And Finance