-Used knowledge of networking, server hardware and virtualization to provision solutions to a wide variety of problems.-Imaged Linux pcs for use in program testing and medical applications.-Created documentation, coordinated meetings and contributed to the inter and intra department communications.

● Quickly adapted to new challenges and accurately documented field activities● Performed troubleshooting for POS systems and networks, law offices and businessesas needed.● Resolved issues for computers, tablets, VoiP phones/ servers, Citrix terminals andmore.

Implemented dozens of pieces of network and server equipment, including cisco 9200's and HPE Proliant.Performed several complete network analyses creating and presenting technology growth plans.Designed, prepared and installed several complete networks, improving industrial control and security.

Assisted in the configuration and installation of thousands IP network security cameras through VPN and RDP.Demonstrated keen eye for detail and communications when guiding technicians to thousands of perfect camera angles.Maintained records of daily data communication transactions, problems, and remedial actions taken and installation activities.

Maintained a network that spanned 3 locations throughout the metro, including firewalls, networks and VM'sProvided day to day technical support for 300 phones, laptops and other devices as well as assisting with training.Assisted leadership in assessing and correcting technical challenges.

-Used VMware vCenter to create virtual servers to aid in client troubleshooting.-Setup Outlook accounts using network documentation for Email Servers, IMAP & POP3 -Worked with a variety of businesses solving day to day issues including software, hardware and peripherals.-Engaged in meetings with CEO to develop and implement proactive IT solutions for a variety of clients.-Created edited and updated user, computer and access GPO’s via Active Directory.

Provided technical support to customers via telephone and email, troubleshooting hardware and software issues.Worked with dozens of client companies, troubleshooting hardware and peripherals and completing administrative tasks.

- Used Microsoft Active Directory to create and troubleshoot accounts.- Resolved issues related to PC software, PC hardware, and network connectivity.- Installed, and performed break fix for Citrix Cloud Technologies. - Demonstrated ability to analyze issues and appropriately solve or escalate.- Contributed information to a knowledge management system to help in reducing incident resolution times.

Spok Technical Support Analyst October 2015 to July 2016-Used mastery of Linux and Windows Server OS's to support database integrated products and services.-Responded to reconfiguration requests for applications, networks and servers.-Supported Spok products, including Spok Mobile, Smart Console and Smart Web.-Used Salesforce to update cases and pull information about clients.

-Generated enterprise user authentication’s for hardware, software and network access.-Performed hardware, software and network troubleshooting, including Windows Mac OS and Android.-Troubleshot IPhone, IPads and Android mobile devices, both in general and with Airwatch.-Used active directory to update user accounts access, virtual private networks and other IT resources.As an ATUSA with Medtronic I learned a great deal about and used active directory, remote desktop… Show more -Generated enterprise user authentication’s for hardware, software and network access.-Performed hardware, software and network troubleshooting, including Windows Mac OS and Android.-Troubleshot IPhone, IPads and Android mobile devices, both in general and with Airwatch.-Used active directory to update user accounts access, virtual private networks and other IT resources.As an ATUSA with Medtronic I learned a great deal about and used active directory, remote desktop tools as well as trouble shooting networks, software, hardware and operating systems in a enterprise Company. Show less

-Troubleshoot Optum Cloud Dashboard with the use of a Knowledge Base and assign issues to the appropriate support group as needed-Assisted less experienced technicians and provided a point of escalation to ensure problem resolution.-Anticipated customer needs and proactively identified solutions.-Used HP Service Manager to create and update detailed records to follow challenges from triage to resolution. As a technical Analyst at Optum I demonstrate effective technical… Show more -Troubleshoot Optum Cloud Dashboard with the use of a Knowledge Base and assign issues to the appropriate support group as needed-Assisted less experienced technicians and provided a point of escalation to ensure problem resolution.-Anticipated customer needs and proactively identified solutions.-Used HP Service Manager to create and update detailed records to follow challenges from triage to resolution. As a technical Analyst at Optum I demonstrate effective technical support for the Optum Cloud Dashboard web site. It is a place for me to demonstrate my strong communication skills, attention to detail and polite demeanor as I identify technical challenges and see them through resolution in both business to business and business to customer settings. This position takes advantage of and continues to grow my experience with CRM and knowledge base applications. Show less

-Worked with customers to negotiate problems in order to minimize monetary loses.-Used HTML coding to create engaging electronic marketing advertisements.-Created and adapted electronic media to ensure profitability in a competitive evolving market.-Used best practices to maintain email lists and server batch email performance.When I started at Push, I brought my communications and customer support skills to their contact center. After learning what their products were… Show more -Worked with customers to negotiate problems in order to minimize monetary loses.-Used HTML coding to create engaging electronic marketing advertisements.-Created and adapted electronic media to ensure profitability in a competitive evolving market.-Used best practices to maintain email lists and server batch email performance.When I started at Push, I brought my communications and customer support skills to their contact center. After learning what their products were as well as how to successfully sell them, I began putting my effort into growing within that structure.My opportunity came when I was promoted to a newly formed Electronic Marketing position. Developing HTML skills took time and practice, but I was able to meet and exceed job expectations. Although capable of the job there, I realized that electronic marketing alone wouldn't sate my appetite for professional development and so looked elsewhere. Show less

-Answered phone calls, filled orders and made sales via consultative selling.-Worked efficiently and professionally in a fast-paced environment.-Offered assistance, answered questions and provided services to customers.At interstate batteries, I provided courteous, efficient customer service and demonstrated capable learning and explanation skills. I knew that I wanted to get in a more challenging role soon and moved on.

-At Towers Watson call center assisting with complicated health and wellness questions -Worked at Rels Valuation assisting appraisers with home value evaluations.-Demonstrated strong abilities to learn large amounts of information quickly and accurately.While working with ProStaff, I was exposed to a wide variety of organizations. They all demonstrated and improved my customer support skill and helped me grow through experience. The main advantage was the variety of different… Show more -At Towers Watson call center assisting with complicated health and wellness questions -Worked at Rels Valuation assisting appraisers with home value evaluations.-Demonstrated strong abilities to learn large amounts of information quickly and accurately.While working with ProStaff, I was exposed to a wide variety of organizations. They all demonstrated and improved my customer support skill and helped me grow through experience. The main advantage was the variety of different corporate settings that I was exposed too, this has proven to be instrumental in my speed of learning and adaptability. Show less

-Answered phone calls, booked reservations and made sales.-Learned to adapt quickly in a professional environment where communication was critical.-Offered assistance, answered questions and provided services to guests.While working at the Marriott Towneplace Suites I developed customer service skill through face to face challenge resolution. This is also where I developed skill in the basics of proactive customer service. Although I loved this job for the people I worked with… Show more -Answered phone calls, booked reservations and made sales.-Learned to adapt quickly in a professional environment where communication was critical.-Offered assistance, answered questions and provided services to guests.While working at the Marriott Towneplace Suites I developed customer service skill through face to face challenge resolution. This is also where I developed skill in the basics of proactive customer service. Although I loved this job for the people I worked with and for, I knew that it couldn't hold my interest indefinitely and so moved on. Show less