Marco Ghanem Email & Phone Number

Milan, Lombardy, Italy

• Working towards business development of Collecting Cars' Italian Market• Constituting a dedicated point of contact through the life of the auction process between the seller, the buyer and Collecting Cars• Co-ordinating end-to-end activities from pre-sales through to post sales• Ensuring excellent levels of engagement and service throughout the process • Researching industry trends of the collector’s market to make informed evaluation of all units• Determining competitive market reserve prices• Gathering relevant and complete information on consignment units, including arranging of photography • Continually building client relationships to foster long term repeat business • Using Salesforce to manage consignments and customers from prospects through to auction close• Attending relevant automotive events

Milano, Lombardia, Italia

• Working in a B2B and C2B data driven company with a machine learning data model • Cooperating daily with Artificial Intelligence (advanced algorithm based on internal database)• Individually averaging daily €700.000+ offers, 20%+ conversion rate and 85% sales under 7 days• Reviewing, approving or modifying Pricing Analysts’ offers• Collecting and analysing data through daily reports to adapt pricing strategies to respond to market trends • Developed efficient tools and strategies for my team to better collect, analyse and use fundamental data• Strategically determining the purchasing track of all units and coordinating international dealer-auctions• Cross-functioning with physical purchasing branches to support and improve customer journey • Multitasking through multiple chats, platforms, operations and business units• Training newly hired team-members

Milano, Lombardia, Italia

• Learned in-depth knowledge of all Volvo vehicles and brand’s values• Developed commercial awareness through constant market data analysis about Volvo and its competitors• Guided customer journey through first inquiry, test drive, virtual configuration and ordering process• Organized logistics management of the Volvo Studio Milano during press conferences and events• Maximized customer experience by using key soft skills such as listening, communication, and etiquette

Padova Area, Italy

• Executed national and local media planning• Supported the company’s web site implementation• Reported monthly on planning activities and monitored the correct execution of marketing contracts• Worked in cross-functional coordination for smooth delivery of planned activities with PR and Accounting• Supported national events organization such as the Porsche Festival and the Porsche Winter Experience

Milan Area, Italy

• Reviewed manufacturers press-cars• Discussed automotive events • Studied automotive related topics

Master'S Degree, Master In Management

Bachelor'S Degree, Economics

Baccalauréat, Economic And Social Sciences