Marco J Email & Phone Number

United States

● Directed a team of 180 Amazon Associates, fostering a culture of accountability and collaboration within the warehouse● Processed and oversaw 50,000 Amazon Package per day in the Region● Conducted regular associate performance evaluations, providing constructive feedback and coaching to team members to optimize performance and career development● Analyzed data and key performance indicators (KPIs) to identify areas for improvement, leading to a 10% increase in throughput while maintaining quality standards● Collaborated with various departments such as HR, safety and quality assurance team to ensure seamless operations and timely resolution of issues● Facilitated regular meetings and communication channels to foster collaboration and alignment across Assistant Managers, improving overall organizational efficiency● Enforced strict adherence to health and safety protocols, ensuring compliance with Amazon's safety standards and regulatory requirements● Implemented ergonomic improvements and workstation modifications to enhance employee comfort and reduce the risk of workplace injuries

● Trained and onboarded 100+ newly hired In-Store Shoppers● Picked and packed an average of 20 to 35 orders per day of groceries for customers● Assisted delivery drivers and shoppers with technical issues by locating packages on shelves and ensuring orders are being properly packed and picked● Helps improve operations of the E-Commerce program by applying industry methodology, defining program issues, assessing various scenarios, and selecting the optimal scenario to resolve problems● Provided daily feedback to associates and managers on-site to improve efficiency of the operation

● Mentored 28+ groups of students through the design thinking and user research process to develop solutions from different problem spaces● Managed 20 different Teaching Assistants, class syllabus, and edited course materials for lectures and labs● Consulted regularly with teaching professor on projects and assignments status

● Assisted University’s faculty, staff, and students in solving computer and system issues ● Responded to users seeking technical assistance via ticketing system, email, telephone calls, and walk-ins ● Informed students and employees of needed repairs and answered basic questions. Ensured that the customer understands and is satisfied with the work completed ● Setup standard PC’s and Laptops starting from the point they are removed from the packing box. Add additional software as needed on certain machines● Determined the best solution based on the information provided

Bachelor'S Degree

Graduated with Honors

Bs - Informatics, Product Management And Hci Concentration

Courses Taken: CSE 142 Computer Programming I - Java CSE 143 Computer Programming II - Java CSE 373 Data Structures And Algorithms.

Associates Of Arts And Sciences - Aas

Enrolled in the Running Start Program for High School Students