Marco Kramer Email & Phone Number

Amsterdam, Nh, Nl

Amsterdam, Nl

Amsterdam, Nl

Set up a central Platform Team to manage all Platform related Technology and Processes to service the Subsidiaries of ABN AMRO.

Amsterdam, Nl

As the Business Lead for customer Alfam aligned the platform offered to Alfam with the standards, policies and strategy of ABN AMRO (Including IAM and PAM). Implemented the use of all standard IT Processes. Fully decommisioned the local Alfam datacenter and made sure onboarded people from Alfam were guided properly in their careers at ABN AMRO.

Utrecht, Nl

As Head of Infrastructure part of the MT CIO and responsible for Infrasructure, BI and Ops of Alfam.Is this period migrated the local Datacenter to the Datacenter of ABN AMRO and rationalized the Alfam landscape. Migrated the Alfam workplace to the ABN AMRO workplace and consolidated specific use of technology to the shared capabilities of the main bank (eg O365,DLP, Etc.).Responsibilities included;Budget, Security, Vendormanagement, People, Process and Technology

The Infrastructure Services product line ensures the maintenance, renewal and development of the technical basic facilities (infrastructure, servers, storage and backup). As a manager, I was responsible for the performance of the department in accordance with agreements made with the service lines. In addition, I direct the delivery managers and the lead engineers to provide effective and (cost) efficient services. Finding the balance between the interests of the service lines on one side and the department on the other side is key. Focus is on the products and being the primary point of contact for the service lines regarding the maintenance, development and renewal of products included within the product line. Duties include: • Initiate the policy, roadmap and the strategy to shape developments within the product line from technology and business perspective; • Safeguarding the quality and performance of the products; Lifecycle Management of products within the product line and matching them with tactical suppliers; • Promoting the product line both internally and externally; • Organize collaboration and find matching grounds with other product lines / teams; • In projects in the role of senior user or senior supplier; • Creating product plans and roadmaps including financial support for them; • Provide financial responsibility for the delivered products. • Managing and onboarding 3rd part (Cloud)Providers in their services towards the Dutch PoliceNext to the Management Responsibilities set up a process and support unit to organize the Supply and coordinating the Demand towards the platforms. Close alignment with the DevOps developments withing the organisation was required.

Paris, France, Fr

Virtualization refers to the act of creating a virtual (rather than actual) version of something, including virtual computer hardware platform, operating system (OS), storage device and computer network resources.The software or firmware that creates a virtual machine on host hardware is called a hypervisor.This service is delivered from our Shared Services Department as a Multi Tenant and Dedicated service.Manager of the productional semi-cloud solution of central-europe.Responsible for delivery, costing, people, strategy and roadmap, vendor management and life cycle management.Approx. 45FTE

Paris, France, Fr

The concept of Utility Hardware is delivering x86 hardware from our Shared Services to our clients. Defining a few standards in sizing covers the demand over 90% of all requests, which enables our organization to deliver components more fast and agile. Possible stock is pre-patched and –installed is racks.Manager of physical server estate of the NetherlandsResponsible for delivery, costing, strategy and roadmap, vendor management and life cycle management.

Paris, France, Fr

The Manager of Provisioning is responsible for delivery, costing, strategy and roadmap of Provisioning and was responsible for setting up the Provisioning Department. Main goal of Provisioning is delivery of complex standard building blocks of the Capgemini shared infrastructure environment from India as a standard service and process.

Paris, France, Fr

Responsible for setting up processes 'based on ITIL' for shared infrastructure. Part of the process-role: Care for entire maintenanceweekend of Capgemini organization, Implementing new customers, standardization. Rightshore Operational Procesmanagement to India.

Paris, France, Fr

Operationally responsible for managing approximately 12 customers of Capgemini Outsourcing.Responsible for policy on accepting new customers. Responsible for standardization in a variety of customer environments and techniques.

Paris, France, Fr

Coordinator between several Delivery Teams (Liaison function). Interim Change / Problem Manager. Interim Team Lead. Interim Projectmanager.Optimizing business processes.

Hoofddorp, Noord-Holland, Nl

Setting up Webhosting division.Organizing customer environments (Technical / Functional).Deployments/releases new or renewed websites.2nd line customer contact.

Nieuwegein, Utrecht, Nl

Installation and management systems of hostingdepartment Ordina3rd line customer contactFront-end application managementIncidents resolving and implementing changes

Cagliari, Italy, It

Interim Teamlead Second line supportTechnical support for subscribersSecond line support on connectivity issues, browser issues, DSL issues, Internet security and hardware advice modems / PCHelpdesk administration, budgeting and follow up

Tallinn, Harjumaa, Ee

Design and implementation of websitesSoftware Development ASP / PHP applications and modulesSQL database design and implementationTechnical management of applications, systems and network installations of laptop and desktopAs a consultant employed for the Justice Dept. and ABN-AMRO

Nl

Technical support for subscribersFirst and second line support on connectivity issues, browser issues, security and hardware advice internet modems / PCHelp desk administration and budgeting and follow up

Ing., Bedrijfskundige Informatica

Cognitieve Kunstmatige Intelligentie

Vwo

Education record