Marco Lazo Email and Phone Number

• Supported business procedures & alignment for the supply chain department with company goals. • Collected and managed product data documentation to meet compliance.• Monitored sales to tactically forecast procurement requirements.• Coordinated freight transportation to meet timeline requirements.• Gathered transportation data to analyze and find savings in the supply chain.• Developed and managed carrier scorecard resulting in improvement in on-time deliveries.• Developed KPI’s for reporting to upper management and improve communication between departments.• Helped enhance procedures by training and mentoring team members.• Managed customer accounts and provided product support and expertise.• Collected and analyzed customer feedback data to improve the quality of our products and services. • Applied soft skills to resolve customer issues while improving customer satisfaction.

• Observed and recorded current operational procedures to find optimization opportunities.• Analyzed procedures and re-engineered them to obtain maximum possible effectiveness and efficiency. • Provided detailed date and improvement recommendations leading the company to use more efficient procedures while reducing waste and saving thousands of dollars.

• Developed marketing strategies to promote agency’s product and services increasing sales by 250%.• Created customer service metrics and improved customer service level through training and accountability. • Created and maintained weekly, monthly, and quarterly reports to asses team performance and made recommendations.