Marco Lopez Email & Phone Number

Orange County, California, United States

As an EventsAir Product Specialist, I am an expert in the platform and its advanced features, and play a critical role in supporting the sales team. Collaborating closely with the team, I deliver exceptional product demonstrations and consultations to clients, leveraging my expertise to understand their unique needs and provide tailored solutions that maximize the value of the EventsAir platform. With my in-depth knowledge and passion for the product, I am proud to be a key contributor to the team's success in driving sales growth and exceeding targets.

As a Success Specialist at EventsAir, my role was to serve as a project manager and primary point of contact during the client onboarding phase. I provided comprehensive product education, best practices, and access to resources, while closely managing client needs and expectations.I played a key role in helping clients achieve success with their in-person, hybrid, and virtual events by leveraging the capabilities of our product. To achieve this goal, I maintained an up-to-date knowledge of new product features, and communicated effectively across departments to ensure client satisfaction and retention.In addition to managing client needs, I also served as a valuable resource for product knowledge, developing and delivering live webinars to large numbers of clients across all regions, and creating additional educational content to ensure clients had the necessary tools to succeed.Overall, my commitment to excellence and my passion for delivering exceptional customer service made me an integral part of the EventsAir team, ensuring that our clients always received the highest quality support and guidance.

As a Product Support Specialist for EventsAir, my role was to provide Tier I and Tier II support to multiple customers in the Meetings and Events Management industry who were using our platform to build and run events. I offered assistance through various channels, including email, phone, ticketing system, and onsite support, serving as the primary contact between our development team and our customers.I leveraged my extensive experience in troubleshooting and documentation to help identify and escalate issues to the development team, ensuring that they were resolved in a timely and efficient manner. By developing a deep understanding of our product and its capabilities, I was able to offer our customers the highest quality support and guidance, addressing their needs and concerns with professionalism and care.Overall, my commitment to excellence and my passion for delivering exceptional customer service made me a valuable asset to the EventsAir team, ensuring that our customers always received the support they needed to run successful events.

Engaged customers using troubleshooting and sales skills to provide solutions to their technology challenges.Provided one-on-one customer education for new products, ensuring customers were provided answers to their questions.Provided additional research when necessary to facilitate the repair turnaround time for both customer, as well as the Advanced Repair Agents.

Provided Tier II level technical support for company products through phone, email, and Helpdesk ticketing software. Created and managed product databases, including creating technical instruction documents. Helped in the development and testing of new product lines.