Design of strategic plans that generate brand value, growth and profitability.Develop volume opportunities through consumer-oriented promotions.Design communication plans attached to the global Brand and the role of the brand in the local market.Design and management of the total budget of the brandExecution of Media Plan in main media.Define exposure strategies in social networks.Execution of ATL, BTL, TTL plans, Events, Sponsorships and Brand Experiences.Insights analysis to interpret trends and opportunities.Deploy brand strategies aimed at volume development with the commercial team.Optimize the market position of the brand and ensure financial returns

Plan, develop strategies and expose guidelines for the execution of all activities in POC at the national level, be the contact in the country for the planning and strategic execution of On Premise channels.Plan, coordinate and communicate to the sales area in order to ensure the efficient implementation of POP material aligned to each commercial strategy.Lead the communication with the Creative Agency to create attractive materials that generate impact and desire in the path of purchase.Monitoring of the process of selection, purchase, transit, arrival and assignment in time of POP material, promotional items and brand elements to the country.Ensure the correct implementation of strategies at the point of sale according to brand / channel alignment.Develop practical and efficient execution guides.Identify opportunities based on consumer insights.Develop guidelines to generate incremental volume through attractive promotions with suitable brands and correct packs at the POC.

Manage the Overall performance analysis of existing lists and programsDevelop and supervise a team of representatives and preparing performance reportsResponsible for the maintenance and operation of Call Center ApplicationsFinal User Support CoordinationQuality Monitoring Administrator

Develop and maintain formal procedures for consistency and increased productivityManage Customer PerceptionsBuild Strong Internal RelationshipsAnalyze help desk performance through various statistical and reporting methodsImplement methodologies to improve first call resolutionIncrease Productivity through Quality Monitoring

Answer Calls ProfessionallyRespond to Customer InquiriesHandle and resolve customer complaintsFollow up customer calls when necessaryRoute Calls to appropriate resourceProcess orders, Forms and applicationsResearch required information with available resources

Graphic Designer for Diario Deportivo Diez