o Responsible for providing full cycle human resources support to the Regional Operations Management team and restaurant employees at multiple restaurant locations within a specified, assigned region.o Works closely with the Employee Relations and Investigations Manager on investigations of complaints allegingworkplace discrimination, harassment, retaliation, workplace violence and other violations of workplace polices.o Coaches' restaurant management with their communication, feedback, recognition, and interactive responsibilitieswith subordinateso Works closely with the Regional Operations Team and the HR Team to support deployment of HR initiativeso Works with the Operations Team on our People Development Plans and minimum staffing for the region.o Coaches restaurant management with their communication, feedback, recognition, and interactive responsibilitieswith subordinateso Provides support regarding performance management, discipline and documentation, employee development.o Identifies management development needso Supports the region in establishing and executing an effective recruiting strategy.o Analyzes turnover data to identify potential trendso Addresses concerns with management and makes recommendations for improving the culture and workenvironmento Assists the corporate HR staff in managing Leaves of Absence for the region and interacts with corporate to transition employees going on and returning from leaves.o Monitors and manages Employee Ethics Hotline daily to ensure all cases for the region are logged and resolvedtimely and appropriatelyo Handles employee relations issues for the region (confidential investigations, resolving employee conflict, wageand hour issues, EEO, and other employee relations issues).o Reviews, consults, and approves employment terminationso Conducts field visits, interviews and exit interviews to understand opportunities for improved retention.

Leave of AbsencesManage and execute all aspects of the LOA process (250+ LOAs)Review and Approve the Request Leave of Absence Forms and Return to Work FormsMonitor correct documentation is on file for each employeeState Disability Forms-respond online to EDD in a timely mannerPaid Family Leave Forms-fill out and mail in Paid Family Leave Forms in a timely mannerMonitor restrictions/accommodations/Fitness for Duty for each employee on an LOAPrimary contact for GM and AD and employeeWork with Risk Management on Workers Comp leave of absencesWork with Payroll as neededSend out leave of absence packets for each employee on a leaveManage the LOA TrackerGeneral DutiesAssist with monitoring the HR InboxAssist with OnBase Management – recoding, filing and forwarding documents to the appropriate Human Resources team memberAssist with recoding, documenting and validating Service Award Acknowledgments in On Base on and on spreadsheet; follow up with GM’s for missing acknowledgmentsAssist with Employment VerificationsMaintain electronic employee document/personnel files ensuring legal complianceCoordinating HR activities and meetingsResponsible for submitting Unemployment Claims.Provide timely assistance regarding Human Resources questions, inquiries, and issues.Assist Hiring Managers on recruiting needs such recruitment advertising as needed (Indeed Ads)HireRight Background – checking EE’s status in Dayforce (active, termed, etc.)Assist with employee census information and EEO 1 reporting.Assist with special projects.Manages COVID cases for the region to ensure all cases are logged, reported, and ensure we are in compliancewith CDC and CDPH guidelines.Conducts fact finding to gather and analyze documentation needed to respond to UI Claims; Reviews claims decisions and files appeals when applicable.

o Initiative support for presentations, spreadsheets and documentso Calendar and meeting management – resolution of conflicts and overlapso Manage and submit expense reportso Ad hoc administrative supporto Daily distribution of department mail o Key front desk contact for all incoming calls for “marketing” “advertising” and CMOo Large meeting support - meals/catering, logistics, technical set upo Process invoices, W-9 forms and check requests as neededo Coke fund tracking, submittals to Coke and coordinationo Outlook meeting planning and conference rooms o Internal distribution of Rollout Guide (office and AD/RD)o Update Office Menu board POP per Promo (War Room/Board Room)o Department birthday cards routingo Support the Field Marketing Team with survey tracking as neededo Support the Field Marketing Team with Administrative support as needed

Position SummaryThe Workforce Management Specialist supports the applicant tracking, onboarding, hiring and auditing function in support of the HR Department. Essential Job Duties• Conduct audit of completed I-9’s for new hires• Document Management of Onbase System• Assist Snag Platform users with basic technical assistance• Processing of pay increases and promotions for field employees

• Responsible for maintaining all lines of group and voluntary insurance programs including benefit reconciliation monthly• Affordable Care Act administration for field hourly population• Assists and troubleshoot employees with benefit related employee relations issues• Maintains integrity of our automated benefits enrollment system• Reviews/approves employee transactions, maintains life events and Evidence of Insurability for Supplemental life plans• Performs regular benefit audits to ensure its accuracy• Monitors COBRA activity• Works closely with payroll with regard to benefit deductions, rate changes, transfers, etc.• Assists VP in obtaining reports on statistical and other information • Coordinating benefit renewal and Open Enrollment activities and employee meetings• Assisting with 401k administration and data uploads• Establishing and maintaining relationships with insurance brokers and provider companies to stay up to date on policies and offer employees the best possible options• Wellness programs and health fairs• Constantly keeping informed about Federal and State guidelines, and updating policies to reflect the guidelines • Assists corporate departments with recruiting & recruitment advertising • Work with temp agencies as needs arise• Coordinate corporate hiring and terminations• Corporate Offer letters & new hire onboarding & orientation• New Hire Setup• Department budget and invoice tracking• Prepare and maintain employee listings, new hire and termination reports as needed.• Update department organizational chart and Who To Call list• Travel and Hotel arrangements• Department Training and Meeting planning and coordination• Expense Reporting• Processing and coding department invoices• Labor posters and hiring collateral• Department reproduction/printing needs• Mass mail coordination

o Process Company’s incoming and outgoing unit mail.o Process outgoing U.S. mail two times a day and retrieve U.S. mail from mailbox; sort into departmental mail and ground shipments.o Use UPS WorldShip software to prepare UPS shipping labels for outgoing packages. Make recommendations on the most cost-effective method for package shipments.o Provide office supplies upon request to corporate office employees.o Perform basic office equipment maintenance upon request and place service calls; follow up on the service calls. o Work on various projects as needed.

o Client management including customer relations, billing, trouble shooting and overall relationship managemento Administrative support including correspondence, calendaring, filing, basic presentation preparation, and overall support for the President/CEOo Event support including management of holiday events in multiple states for clients, venue selection, food and beverage bidding and selection, entertainment selection and all other aspects of event support.o Internet research for new client prospects, fundraising initiatives and moreo Manage billing & office and operationso Complete office management and operational management

o Screen, sort and direct/distribute incoming calls, correspondence and interoffice materialso Responsible for entering data into databases (Access, County IRIS system) in a timely manner and assist with database maintenanceo Reconciliation of Invoices between County and Agency’s databases. o Provide copying and typing/word-processing support as neededo Gather information for new client intakeso Process and maintain agency files in accordance with agency policies and procedureso Assure client personal information remained confidential by following HIPAA privacy guidelineso Maintain and demonstrate a working knowledge of current systems and policies for purposes of supporting staffo Support the agency’s financial evaluation process