Furloughed due to Covid, position is still closed.Oversee all restaurant duties, including hiring and firing, supervising employees, and training staff of more than 100 employees to follow Restaurant/Hotel and Union procedures.Maintaining safety and food quality standard.Keeping costumers happy and handling complaints.Organizing Schedule and Employees Vacation program.Recording payroll and P&L data.Implementing Step of Service and Waldorf Astoria Luxury service Standard with Employees.Created a new Wine List for the Restaurant.In collaboration with Sales and Marketing department incentivize across all platform to promote restaurant.

Dedicated hotel/restaurant general manager with more than 20 years of experience providing clients with the highest degree of hospitality and customer service by ensuring that facilities meet and exceed expectations. Strong leader possessing outstanding work ethic and integrity, always dedicated to meeting budget and meticulously documenting financials. Manages by leading and showing staff the rewards of pushing past their own expectations to provide the best work possible. Versed in LA and Italian hospitality.Skills:-Excellent manager who leads by example and through instilling confidence in staff, leading to higher productivity and better client satisfaction. -Skilled in the principles of administration and management in the service industry, including strategic planning, production methods, human resources, and the coordination of people and resources. -Excels in sales and marketing, including showing, promoting, and selling. -Critical thinker who uses logic and reason to identify and evaluate situations and their alternative solutions. -Strong communication skills that allow me to easily determine guest and employee concerns.
 Oversee all hotel/restaurant activities, including hiring and firing, supervising employees, and training staff of more than 24 employees.Increased room revenues by 45 percent first year compared to previous management.Developed and saw hotel/restaurant renovation project through to completion while staying within budget and time-frame.Oversaw daily front desk operations, maintenance, and housekeeping.Increased guest satisfaction scores by 85 percent in surveys on attentiveness, cleanliness, quality of maintenance, and breakfast service.Developed restaurant menu, weekly specials, wine list, bar list and overall restaurant operations.Decreased employee turn-over by creating a positive environment.Managed day-to-day hotel/restaurant operations and functions.

Weekly Staff Schedule for 150+ employees.Staff hiring and firing.All Events, budgets and preparation from menu (with client and chef) to restaurant organization and staffing.Weekly Manager’s/staff meeting. New hire training, continuous training and reporting to human resources.Client development and retention, annual recurring events, parties:Some events include but not limited to Book releases 5-8 (Kim Johnson from Dancing with the Stars), movie premiere events, Grammy party, Dancing with the Stars events, Bold and the Beautiful annual holiday party, Hallmark tv holiday party, Work out with Kevin Hart guest reception and luncheon, restaurant buyout for Seth MacFarlane Christmas tree lighting at the Grove, Rick Caruso private event for Will Ferrell.Contact manager for all private dining.Point of Contact for restaurant from the mall.Recruitment.Business Development, managed to contribute an additional revenue through restaurant buyouts, events and B2B outreach.Restaurant estimated revenue $6+ million annually.

Responsible for a staff of 50 plus employeesEmployee hiring, scheduling and trainingResponsible for food, labor and liquor costsHandled inventory for liquor and operating suppliesManaged ordering and receiving of merchandiseHandled deposits and closing days reportsResponsible for profit/ loss report

Manager,Spago Restaurant Beverly Hills, CA 2009 - 2011Responsible for all basic accountingOrganized exchange programs and maintained relationships with Italianguest chefsCreated strategies to generate more business and customer satisfaction