• Responsible for ensuring all new and existing team members are trained to provide consistent four diamond and more service and product by maintaining complete adherence to all Loews Hotels standards. Presents and conducts departmental orientation and training sessions for all new team members. Develops and conducts training sessions to promote staff development for all housekeeping team members. Monitors and maintains new hire and on-going housekeeping training programs for LHUO campus – Loews Portofino Bay Hotel Universal Orlando (750 rooms), Loews Royal Pacific Resort Universal Orlando (1000 Rooms), Hard Rock Hotel Universal Orlando (650 Rooms), Universal’s Cabana Bay Beach Resort (2200 Rooms), Loews Sapphire Falls Resort Universal Orlando (1000 Rooms), Universal’s Aventura Hotel (600 Rooms) and Surfside Inn and Suites Universal Orlando (750 Rooms).• Assist property leadership in the recruitment and hiring for Housekeeping Department based on LHUO campus standard • Develop universal training materials to be used at all LHUO properties• Develop and present effective new hire orientation program for all newly hired housekeeping team members• Administer new hire certification and interview for all newly hired housekeeping team members• Develop and present effective training programs for housekeeping department inclusive of hourly, supervisory and management training• Conduct weekly departmental meetings with housekeeping Leaders and star trainers.• Monitor consistency of housekeeping product and service for the campus, reporting any variances – Hostar System • Participate with management in analyzing and addressing team member opinion surveys, market metrix, shops and performance issues as needed• Work with management to create and implement incentive programs• Oversees and conducts compliance courses mandated by State and Federal regulations• Generate and distribute monthly training reports to properties and home office• Oversight and coordination of housekeeping star trainer program• Assist in housekeeping operations and/or specials projects, as determined• Assist with the development and implementation of safety incentive programs• Interviews, trains, spot-checks, praises, coaches, counsels and disciplines in accordance with Loews standards