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@amazon.com
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1 phone found area 206
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LinkedIn matched
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Marco Massa is listed as WW Operations Intelligence Manager, Digital, Device and Alexa Support (D2AS) at Amazon at Amazon, a company with 500669 employees, based in Sardinia, Italy, Italy. AeroLeads shows a work email signal at amazon.com, phone signal with area code 206, and a matched LinkedIn profile for Marco Massa.
Marco Massa previously worked as WW Operations Intelligence Manager, Digital, Device and Alexa Support (D2AS) at Amazon and Operations Manager Digital and Device at Amazon. Marco Massa studied at Università Degli Studi Di Cagliari.
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AeroLeads found 2 current-domain work email signals for Marco Massa. Compare company email patterns before reaching out.
Marco Massa is a WW Operations Intelligence Manager, Digital, Device and Alexa Support (D2AS) at Amazon at Amazon. He possess expertise in start ups, call center, customer experience, customer satisfaction, contact centers and 11 more skills. He is proficient in English and Arabic. Colleagues describe him as "I particularly enjoyed working with Marco, very nice, with a real desire to share and learn. Together we discovered the joys of troubleshooting Laser and Inkjet printers, but have also shared our French and Italian experiences with the simple aim of improving our knowledge base. Very open, sharp in its technical approach, I have only good memories of Marco." and "When Marco first came to Cairo, the launch of one of our most complex Clients was having significant issues. after few months of relentless efforts, it became one of our top performing services, exceeding the results of more tenured ones. Marco's firefighting skills go together with his full ownership: he will consider the service his own and will not be afraid of identifying areas of improvement outside his direct scope of control, still rolling up his sleeves and supporting any other business function to get the job done. his commitment is evident when you see him working almost 24x7, learning Arabic (!), and being well respected by every Agent in the center, as well as the management and the Client itself. he is definitely a valuable asset for any company looking for a smart and dynamic first line manager with full hands-on involvement, especially in an international context or during firefighting/ramping."
Listed skills include Start Ups, Call Center, Customer Experience, Customer Satisfaction, and 12 others.
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Italy
Responsible to drive strategy and execution specific to D2AS product pillar, focusing on quality assurance, business metrics, performance management, identifying customer facing solutions and set strategy for the network while implementing the necessary actions across marketplaces. A Key activity is focused on collaborating with stakeholders across the.
Cagliari, Sardinia, Italy
Cagliari, Sardinia, Italy
Led a team of 6 to 20 Team Managers and up to 400 associates across different countries being responsible of the support of our customer in Italy, France, Spain, Mexico and Brazil. Operational Delivery· Owns the controllable elements of service level delivery· Uses data and insights to prepare metric reviews· Creates operational plans to support peak ramp.
Starting UP an Italian Service in Cairo
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Hisham Ghamloush
Colleague at AmazonBeirut, Beirut Governorate, Lebanon, Lebanon
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Quick answers generated from the profile data available on this page.
Marco Massa works for Amazon.
Marco Massa is listed as WW Operations Intelligence Manager, Digital, Device and Alexa Support (D2AS) at Amazon at Amazon.
AeroLeads has found 2 work email signals at @amazon.com for Marco Massa at Amazon.
AeroLeads has found 1 phone signal(s) with area code 206 for Marco Massa at Amazon.
Marco Massa is based in Sardinia, Italy, Italy while working with Amazon.
Marco Massa has worked for Amazon, Stream Global Services, Novacomunicazioni Snc, and Stream Communications.
Marco Massa's colleagues at Amazon include Pooja Mehlawat, Ibrahim Essam, Manikanta Guggilla, Verónica Marquina Revuelto, and Edmondo D'Amario.
You can use AeroLeads to view verified contact signals for Marco Massa at Amazon, including work email, phone, and LinkedIn data when available.
Marco Massa studied at Università Degli Studi Di Cagliari.
Marco Massa is listed with skills including Start Ups, Call Center, Customer Experience, Customer Satisfaction, Contact Centers, Bpo, Performance Management, and Workforce Management.
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