Passionate for teamwork and highly self-motivated with over 5 years of customer service expertise and more than 3 years of quality assurance and project management experience, I've worked for high profile companies such as, ViaPath Technologies, PlanetArt and Marriott International.My strategic thinking and abilities have led me to a career progression and passion for delivering an exceptional customer experience. I've developed tools to achieve KPI's and SLA's ensuring a continuous process and personnel improvement complying with international security and privacy standards such as HIPAA, PCI and ISO's where I was personally involved within each of the certification processes. I have also been a key factor for an international expansion for Telat Group in El Paso, Texas, by leading a new contact center implementation.