• Performed equipment pre-condition analysis and prepared conclusive reports for equipment installation. • Performed equipment refurbishment, reconfiguration and modifications, upgrades and reliability tests, utilizing Oscilloscopes and digital analyzers.• Responds to fab issues by communicating with other engineers and participating in escalation conference calls. May participate in projects to reduce costs and increase uptime. • Verifies operational quality of system equipment. Assists senior engineers as needed.• Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers. • Ability to diagnose and resolve technical problems.• Uses training and experience to identify some process, software or hardware related system problems.• Strives to perform BKM's. Uses knowledge management systems. Follows all IP guidelines.• Assumes responsibility for complete customer satisfaction within work area. • Assists in planning, communicating, and coordinating support plans with customer management.

• Responsible for the preventive maintenance and unscheduled maintenance of Applied Materials CMP equipment such as Mirra mesas, mirra, Reflexion, Supported the Intel Account with service, support and intallation of tools.• Provided technical training and assistance to process technicians and shift personnel in methods and techniques for troubleshooting and processing issues including identifications, diagnosis and resolution.• Built customer relations by assuming responsibility for complete and full customer satisfaction assuring excellent relations within assigned accounts. Developed less experienced personnel in customer sensitivity and awareness. Recommended appropriate action and maintained on-going awareness of existing and potential situations. • Handled systems and customer situations while informing AMAT management of developments on a timely basis. Planned, communicated and coordinated support plans with customer management.• Interfaced with customers to keep the appropriate local Applied support manager informed and updated on the customer perception of system performance. Verified, approved and improved the operational performance of system equipment.• Performed daily, weekly, monthly, quarterly, biannual and annual mechanical maintenance on systems within established time frames. Also performed wet cleans as required.• Instructed customers on the operation and maintenance of systems. Diagnosed source of process problems on equipment, facilities, or wafers. Provided troubleshooting and corrected process variations on the system.