Marco N. work email
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Marco N. personal email
I am a senior Italian store manager with large retail experience from luxury to department store and outlet. I am looking for new international challenge that can improve my professional and personal skills.Thanks to my open mind, my professional self-awareness and brave, I am not afraid to face the changes and get new responsibilities.I had the fortune of working and leading big and international teams in very important brands in Milan, Stockholm and Venice, managing many product categories, specialized on formal and casual menswear, jeanswear and leather goods.I am living in Stockholm.My main skills are: HR management (teams up to 25 sale associates including 2 supervisors): Recruiting, training, coaching and performance review of HR, monitoring productivity in order to maximize the store sales and profitability, strategic planning, scheduling and floor coverage, holiday planning, touch bases, action plan for HR development, leading by example, problem solving.Sales and stock management: KPI analysis, economic planning and sale forecasting, square meters return, inventory, operations development, buying and allocation handler, stock rotation and need, stock standards and space optimization, product quality and assortment feedback, passion for menswear product with sartorial knowledges.High customer service, CRM activities coordinator.Cash accounting and administration supervisor.Windows and VM supervisor.Problem solving (IT issue, customer, unexpected).Maintenance, facility and cleaning supervisor.Supplier management and communications.International and luxury experience.Most important brands managed in stores:The Nort Face: Technical clothing, footwear and equipment for men and womenDiesel: Denim, man and woman collection, underwear, shoes, accessories, watches.Coach: luxury leather bags ad SLG (women and man).Boggi Milano: formal and casual menswear, shoes, accessoriesErmenegildo Zegna: luxury formal menswear, haute Couture and made to measure, Zegna Sport, Zegna Upper Casual, Zegna accessories (leather goods, jewellery, shoes, perfume, underwear)Coin department store: Tommy Hilfiger, Wrangler, Lee, Esprit, Lacoste, Fred Perry, Eton shirts of Sweden, CK, Levi's, Timberland, Trussardi, Gas, G-star, Jack and Jones, Converse, Fred Mello's, Samsonite, Energie, Henry Cotton's, Marina Yachting, Avirex, Dockers, Helly Hansen, Shott, Ralph Lauren, Armani UW, D&G UW, Dupont S.T., Eastpak, Piquadro.
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Store ManagerBestseller Region EastItaly
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Retail Store ManagerAspesi Nov 2022 - PresentNoventa Di Piave, Veneto, ItaliaHuman resources management.Sales and stock management, KPI analysis, economic planning and sale forecasting, stock rotation, square meters return, inventory.High customer service, problem solving, CRM activities coordinator.Cash accounting supervisor.Windows and visual merchandising supervisor.Recruiting, training and performance review of human resources. -
Retail Store Manager And Suit SpecialistCapri Srl Aug 2022 - Nov 2022Noventa Di Piave, Veneto, Italia -
Deputy Manager And Suit SpecialistHugo Boss Nov 2021 - Aug 2022Stockholm, SwedenHuman resources management.Sales and stock management, KPI analysis, economic planning and sale forecasting, stock rotation, square meters return, inventory.High customer service, problem solving, CRM activities coordinator, sartorial knowledges.Cash accounting supervisor.Windows and visual merchandising supervisor.Recruiting, training and performance review of human resources. -
Sore Manager The North Face, Stockholm, Flagship Store (New Opening)The North Face May 2021 - Nov 2021StockholmI managed the Swedish flagship store of The North Face since May 2021. The store has gone from a franchise management to direct management by VF corporation which took over the business and selected a new management to which I headed. I was responsible for a team consisting of 10 members including an ASM and a Supervisor. My functions were fully responsible for the store: HR management, product merchandising, administration, re.cruiting, visual merchandising, Health & Safety, staff training and development, goods flow, inventory, store maintenance, CRM activities, marketing activities, supplier management. The Stockholm store is part of the UK & Nordics VF retail channel (around 40 stores in total) -
Deputy Store ManagerHugo Boss Sep 2020 - May 2021Stoccolma, Stoccolma, SveziaHuman resources management.Sales and stock management, KPI analysis, economic planning and sale forecasting, stock rotation, square meters return, inventory.High customer service, problem solving, CRM activities coordinator, sartorial knowledges.Cash accounting supervisor.Windows and visual merchandising supervisor.Recruiting, training and performance review of human resources.
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Store Manager At Diesel Venice C/O Mcarthur Glen VillageDiesel Sep 2018 - Apr 2020Venice Area, ItalyLocated not so far from Diesel HQ in Breganze, Noventa is an outlet flagship store. Here I managed a big international team composed by two supervisors and 18 sale assistants that become 22 during summer period. Thanks to my past experiences, to the trust that my operation manager and the corporate given to me, and overall to the efforts that the team members put all over the year, the store reached several important milestones during 2019 such as best yearly turnover and daily record net sale ever. I proposed different solutions in store operations starting from set up and refit of the stockroom and BOH, changing the schedule of the deliveries days and make the goods flow more fluent. Than I focused and coached the team on customer service that in outlet stores sometimes is not so easy due the high foot-flow (some days store counted up to 7.000 entries in a day), improving important KPI’s like CR, UPT and CRM catchment rate. Fundamental was follow VM brand guidelines and keep high VM standards. Important job was done also in recruiting where the temporary summer sale assistants were selected with care even if they didn’t had too much experience and they helped to make the difference. Given constant feedbacks to the buying and allocator departments thanks weekly analysis reports, we tried to have the best stock available as possible, requesting improving of needs in best seller items, or asking for special price for the worst seller or end of stock items. Store registered for 12 months in a year improvement in net sale vs LY. Noventa Diesel store is one of the top 6 important company store in Europe included outlet and full price stores (125 stores in total) in terms of turnover and team size and it closed year 2019 at 12th place in the McArthur Glen Noventa village outlet ranking net sale (166 stores in total). In December I was included in the list of the best 5 store managers for the entire commercial village 2019 by the McArthur Glen Noventa management. -
Store Manager At Coach New York Inc. Venice (New Opening C/O Mcarthur Glen Village)Coach Apr 2017 - Sep 2018Venezia, ItaliaI followed the new opening of the Coach store in Noventa di Piave Venice outlet from the recruiting starting from the SM Assistant to the international sale assistant team and stock keeper. In total the staff consisted of 9 people. In Coach I had the possibility to learn a lot about Luxury LG product and Modern Luxury customer service, with a lot trainings and information about the history brand, leather product processes and customer service with the American style and approach.All of those elements were at the base to transmit to the customers the high quality of the materials of the famous American brand items and his mood and lifestyle.Coach Noventa Venice business was mainly made by Asian customers from China, Korea, Thailand, Singapore, and Taiwan, but also in Summer by Occidental customer from all over the world and local of course.The Modern Luxury customer service needed very high quality standards to follow that was monitored by several Mystery Client checks and feedbacks that took in consideration fundamental points like “Welcome in store”, “Inspired by Coach quality, heritage and design”, “A personalized experience that meets my needs”, “Enriched by Coach fashion and styling advice”, “Motivated to build my relationship with Coach”.Thanks to the countless trainings in store with role play activities and to the big effort of the team members, Coach Noventa in 2018 was ranked 6th on 58 Coach stores in European retail channel (including Full-price and outlet price stores).I attended the SM meetings in Barcelona and in Dubai where new collections and new company projects were presented and the store performances were celebrated.Very high VM standards needed with new collection items delivered and displayed in floor every month.KPI analysis and weekly trade analysis were required to drive business, asking for best seller items or clearance items. Standard management activities conducted as cashier attending, HR management, individual touch bases,CRM -
Store Manager Boggi Milano Stockholm, Sturegatan 10 (Scandinavian Flagship Store, New Opening)Boggi Milano Dec 2014 - Mar 2017Stoccolma, SveziaHuman resources management.Sales and stock management, KPI analysis, economic planning and sale forecasting, stock rotation, square meters return, inventory.High customer service, problem solving, CRM activities coordinator, sartorial knowledges. Cash accounting supervisor.Windows and visual merchandising supervisor.Supplier management and communications.Recruiting, training and performance review of human resources.Luxury experience.First Boggi store in Scandinavia. -
Deputy Manager At Ermenegildo Zegna Boutique ( S.Marco Square, Venice)Ermenegildo Zegna Group Jun 2013 - Dec 2014Venezia, ItaliaHuman resource management (weekly schedule, holidays, extra time budget, recruiting, training, performance review, unexpected).Trade management (stock rotation, inventory, visual merchandising, quality reports).Sale management (sale check, square meter return, performant brands, sale forecasting).Head office and suppliers communications.Qualifield customer service (aided sale, tayloring skills, problem solving, tax free).Luxory customer service, international customers. -
Floor Manager (1.000 Square Meters --- Man, Underwear, Accessories And Shoes)Coin S.P.A. Jul 2009 - Jun 2013Varese, ItaliaHuman resource management (weekly schedule, holidays, extra time budget, recruiting, training, performance review, unexpected).Trade management (stock rotation, inventory, visual merchandising, quality reports).Sale management (sale check, square meter return, performant brands, sale forecasting).Head office and suppliers communications.Qualified customer service (aided sale, tailoring skills, problem solving, tax free). -
Floor Manager (Flag-Ship Store) (550 Square Meters --- Man, Accessories And Shoes)Coin S.P.A. Jul 2008 - Jul 2009Milano, Italy, Piazza 5 GiornateHuman resource management (weekly schedule, holidays, extra time budget, recruiting, training, performance review, unexpected).Trade management (stock rotation, inventory, visual merchandising, quality reports).Sale management (sale check, square meter return, performant brands, sale forecasting).Head office and suppliers communications.Qualifield customer service (aided sale, tayloring skills, problem solving, tax free).
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Outlet Store Manager (1.200 Square Meters --- Man, Women, Child, Underwear, Accessories And Shoes)Fifty Factory Outlet Store Jan 2006 - Jun 2008Biella, ItalyHuman resource management (weekly schedule, holidays, extra time budget, recruiting, training, performance review, unexpected).Trade management (stock rotation, inventory, visual merchandising, avarage markdown, quality reports).Sale management (sale check, square meter return, performant brands, sale forecasting).Head office and suppliers communications.Customer service, problem solving.Windows dressing and store communication (promotion work, promotion signs).New open stores.
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Sales Associate CashierFifty Factory Store Jan 2001 - Jun 2008Biella, ItaliaSale associate, cashier, wharehouse keeper
Marco N. Skills
Marco N. Education Details
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Kursbetyg: A -
I.P.S.S.A.R. Ermenegildo Zegna, Trivero - Biella88/100
Frequently Asked Questions about Marco N.
What company does Marco N. work for?
Marco N. works for Bestseller Region East
What is Marco N.'s role at the current company?
Marco N.'s current role is Store Manager.
What is Marco N.'s email address?
Marco N.'s email address is m.nelva@tin.it
What schools did Marco N. attend?
Marco N. attended Jensen Yrkeshögskola, I.p.s.s.a.r. Ermenegildo Zegna, Trivero - Biella.
What are some of Marco N.'s interests?
Marco N. has interest in Football, Model Making, Travels.
What skills is Marco N. known for?
Marco N. has skills like Visual Merchandising, Retail, Store Management, Merchandising, Customer Service, Fashion, Commercio Al Dettaglio, Management, Assistenza Clienti, Recruiting, Human Resources, Gestione Punti Vendita.
Who are Marco N.'s colleagues?
Marco N.'s colleagues are Sidali Si, Javed Khan, Violeta Penea, Michaela Ahlman, Sabine Hollendsted, Martin Jeppesen, Aniket Thakkar.
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