2020 - Today - Sr Servicenow Developer working as lead, taking care of ITSM process, building CMDB through discovery. Sharing/implementing ITIL knowledge -Service-Now Version Upgrade Process -MID Servers Setup for CMDB and PWD Reset2021.12 - Password Reset Process Implementation with Orchestration using Orchestration Plugin2021.05 - CMDB (HAM&SAM) Implementation2021.08 - Multifactor Implementation2022.08 - HP and Dell Integration for Asset Managemetn2023.08 - Fedex Integration

Service Now DeveloperProjects:-Created REST Integration scoped application, which will be distributed to different client instances. Full Cycle Integration client-host with sevicenow and other applications via REST calls.-Assisted CMDB on site for Hosting Company on USA. Build via Discovery ServiceNow CMDB.-Created ESS Front End site for TV Network. Getting in touch with users to meet the requirements of what they are looking for on the tool. Setting up weekly meetings to check on product performance as well as coming up with new ways to improve the stability. Modules and Development:o Instance Upgrades, Incident Management, Change Management, Problem Management, Service Catalog Management, Service Level Management, Knowledge Management, Access Control, Configuration of forms and lists, Creation and customization of Homepage, Creation/Modification of email notifications, Create/modify workflows, Creation, Scheduling and Publishing of Reports, UI policy, Data policy, UI Action, Business Rule, Client Script, Data migration from one instance to other. Created/updated Workflows/scripts within ServiceNow (java scripted based) which enriched the application to fulfill user’s needs. Customized, enhanced, maintenance Service-now web services REST API messages from workday application into production (users were not updating properly due to a mis-coding issue).

Service Now Developer  Getting in touch with users to meet the requirements of what they are looking for on the tool. Setting up weekly meetings to check on product performance as well as coming up with new ways to improve the stability. Modules and Development:o Instance Upgrades, Incident Management, Change Management, Problem Management, Service Catalog Management, Service Level Management, Knowledge Management, Access Control, Configuration of forms and lists, Creation and customization of Homepage, Creation/Modification of email notifications, Create/modify workflows, Creation, Scheduling and Publishing of Reports, UI policy, Data policy, UI Action, Business Rule, Client Script, Data migration from one instance to other. Created/updated Workflows/scripts within ServiceNow (java scripted based) which enriched the application to fulfill user’s needs. Customized, enhanced, maintenance Service-now web services with SOAP messages from workday application into production (users were not updating properly due to a mis-coding issue).

JS programming on Service Now for requirements Whirlpool might need with the tool. Developing workflows and applying new releases on the different instances of the tool, developing stories.

Create reports and verify with clients requirements they might have on the coorportaion.Reporting and Business Analyst.

Making sure that the equipment the users handle is properly configured. Re-Imaging computers, create information backups, and physically fix computers as well as virus removal from them. Configure users, on active directory. Servicenow reporting exporting information for CMDB reports. Manage Windows Servers. Create connections on SQL commands on visual scripts to manage assets on company. Created software to have the machine inventory, fix mobile phones, laptops, desktops. Setup working stations.