Marco Quesada Email & Phone Number

Costa Rica

Costa Rica

San Jose, Costa Rica

Manager in charge of Latin America with +60 direct reports around different countries, responsible for consistent and tight management of staff, review quality, timeliness and efficiency for all processes and services. Managed retention to target levels. Ensure AML customer acquisition due diligence and Compliance CAPs (Correction Action Plans) are closed on time. Remediate population and control over regular BAU renewals. - Coordinated global processes between hubs.- Collaborated with Global & Data Metrics to ensure population accuracy for all countries.- Generated successful trainings and development plans for all direct reports.- Reached 92% of Employee Satisfaction in last VOE Survey.

San Jose, Costa Rica

Supervisor in charge of 8 LATAM countries with 15 direct reports in Costa Rica, Responsible for the preparation, development, due diligence, reporting and approval of Know Your Customer, ensuring quality, timeliness and accuracy of all processes and services.- Maintained past due records under 25%- Achieved a regional and global communication with all countries and hubs.- Standardized global processes as Global Owner for several projects.

San Jose, Costa Rica

- Supported business in outlining the necessary details to complete the Customer Acquisition Due Diligence (CADD) profiles.- Implemented due diligence on the CADD forms, and Customer Identification Program (CIP) documents, including legal certifications and passport ID's.- Introduced database research to ensure compliance with AML policies, i.e. NESS, World Check, Patriot Act Certification, Office of Foreign Assets Control (OFAC) sanctions, etc.- Coordinated client acquisition/CADD renewal process between the Business and Anti-Money Laundering (AML) Compliance.- Collaborated senior management with monthly metrics. - Developed all the due diligence of the Know your customer process.

Agent of vendor product lines for Microsoft, Symantec, Adobe, McAfee and Intel. Processed product orders for all clients ensuring consistency and control of all product lines.

Accounts payable and receivables representative, handling account statement reconciliations with LATAM vendors and data analysis.- Fulfilled proper statement reconciliation with our main vendor having strict control with all invoices.

San Jose, Costa Rica

Agent for the Credit and Collections Department, managed a portfolio with a total AR of $60 million, divided in territories from NAM & LATAM. - Established a process to handle effectively the two main accounts, obtaining as a result, a strict communication plan, payment deadlines, reports creation and better controls.

San Jose, Costa Rica

Assistant in charge of all logistic transportations, administrative tasks, accounts payable and receivables.

Business Administration Emphasize In Finance Post Grade, Business Administration, Second Degree In Finance (Licenciatura)

High School

Master Of Business Administration - Mba, Business Administration And Management, General