- Documented and tracked customer issues using the SalesForce platform to ensure quick and accurate resolution. - Maintained the security and integrity of the company database by setting access controls. - Ensured customer´s account security and recovery process of compromised accounts. - Managed customer emails to provide step-by-step guidelines for the resolution of technical issues for Play Station, Xbox, and Computer platforms. - Provided resolutions to gaming issues related to purchases and refund requests.

- Handled the relationship with suppliers of goods and services, payment of invoices, drafting of monthly financial reports, preparation of annual draft budgets, management of the Embassy´s accounts as responsible for the Administrative Section.- Successfully managed the planning and execution of the organization of annual events end to end.- Managed the daily and personal agenda of the Ambassador on duty with a scope of responsibility that included screening or answering the phone, correspondence, office management, appointment scheduling, travel coordination, and event-planning functions.- Coordinated and scheduled meetings with different Ministries and Delegations of the European Union. - Prepared and managed of the daily agenda for each diplomat of the Embassy, with a scope of responsibility that includes screening or answering the phone, correspondence, office management, appointment scheduling, travel coordination, and event-- Coordinated the logistics and planning functions for presidential visits (schedule of meetings, security, travel accommodation, expenses, etc.)

- Provided assistance to engineers located in the field performing inspection duties. Performed mailing, file management, and other back-office activities.

• Fixed-term contract. • Track and report bank analysis. • Credit analyst. Collection agent. • Portfolio of professional and particular clients.

Call Center agent. Mailing and files management. Other back-up office functions.