Marco Quezada Email & Phone Number

New York, United States

● Aided with the upgrade of desktops and laptops throughout Yorkville Community School to Windows 7 from Windows 10 utilizing USB and FTP.● Collected and created inventory lists for tech used in the school● Reach out and help tutor educational professionals with tech-related issues and consultation on new technology purchases.● Provided help desk support for 50 school professionals and around 500 students with iPad, MacBook’s, Chromebooks and Windows Desktops. ● Maintained and troubleshooted issues on Outlook 2016, MS Office Suite 2016, and O365.● Configured and maintained replacement Apple iPad with iPad Configurator 2.● Assisted Students and Teachers with lockout issues using Google Admin.● Configured MacBook’s 2015 and MacBook Airs with Disk Utility.● Provided Audio Visual Support by setting up smart projectors throughout the school. ● Made sure that Desktops and laptops all have updated Symantec Endpoint Protection.● Troubleshooted Lexmark Printer issues and replacement of inkjet printers. ● Created tickets to call in specialized support for MDF room issues.

New York

● Provided help desk support for approximately 100 on site staff, lawyers, and remote offices nationwide on hardware and software issues.● Assisted and aided in fixing level 1 issues which included: filtering helpdesk calls, troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support. ● Configured laptops and desktops for use in the office and for travel using Symantec Ghost.● Aided in the replacement of printer toner and troubleshooting with the aid of teammates.

New York, Ny

Tutored 10-12 year olds in an after-school program, and helped oversee computer usage. Filtered inappropriate content. Assisted approximately 10-15 students per day with Microsoft Word, PowerPoint and researching using the internet.

New York, New York

Helped Sekur Technologies’ product by finding out bugs that would hamper the purpose of their legal music sharing site.

Bachelor, Information Technology

Bs, Information Technology

President’s List – 6 Semesters

Bachelor, History

Activities and Societies: Black Science Student Organization C-Roots