Customer Experience Technical Support Analyst
CurrentAutomating taxes for the internet economy
May 2022 - Present
AeroLeads people directory · profile
Marco Ramos Email & Phone Number
Customer Experience Technical Support Analyst
at
Fonoa
1 work email found
@vodafone.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Experience Technical Support Analyst
Location
Sintra, Lisbon, Portugal
Company size
Who is Marco Ramos? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Marco Ramos is listed as Customer Experience Technical Support Analyst at Fonoa, a company with 15 employees, based in Sintra, Lisbon, Portugal. AeroLeads shows a work email signal at vodafone.com and a matched LinkedIn profile for Marco Ramos.
Marco Ramos previously worked as Support Engineer at Salsify and User Support Specialist at Dashlane. Marco Ramos holds Engineer'S Degree, Computer Engineering from Universidade Autónoma De Lisboa.
Company email context
Email format at Fonoa
This section adds company-level context without repeating Marco Ramos's masked contact details.
{first}.{last}@vodafone.com
86% confidence
AeroLeads found 1 current-domain work email signal for Marco Ramos. Compare company email patterns before reaching out.
Profile bio
About Marco Ramos
I was born in Portugal and early on I discovered that technology was my passion.As far as I can remember I was always connected to IT, and passionate about how technology can help people on their everyday lives.My goal is to continue to improve my skills while contributing to help change the world through technology and development.
Listed skills include It, Redes Desenvolvimento De Base De Dados, Ftth, Ipcentrex, and 1 others.
Current workplace
Marco Ramos's current company
Company context helps verify the profile and gives searchers a useful next step.
Fonoa
9 roles
Marco Ramos work experience
A career timeline built from the work history available for this profile.
Support Engineer
- Provide support and elaborate on unique solutions to fit each of our customers.- Provide excellent customer support experience.- Help build the European team.
Oct 2020 - May 2022
User Support Specialist
User Support Specialist - L2 Agent- Manage User support tickets- Coordinating User support team with mission teams for product debug and development- Provide direct support for L1 Agents- Implement SOPs guidelines processes and best practices- Manage social feedback and Help Center articles
Jan 2019 - Oct 2020
Senior Technical Advisor Mac+ And Ios Uk
Senior level of support: - All IOS based devices. - All OSx based Systems. - Network configuration and setup on multiple devices using Airports and Time capsules.- Safety issues management regarding all company devices. - Executive Relations and resources - management at senior level - Provide solutions to customers regarding hardware and software issues.
Aug 2015 - Feb 2019
It Service Management - Customer Support Adsl And Fiber Optics
Customer support on ADSL and Fiber Optics: Field service management Back-office. IT - Top Services Specialization: Encourage the interaction and cooperation between responsible departments and organizational areas in order to rapidly solve system nonconformities.Top Services.Monitoring and Resolution tasks: FTTH - Ticket Resolution LIBRA - Ticket.
Dec 2013 - Aug 2015
Customer Support Adsl And Fiber Optics - Full Time
Customer support on ADSL and Fiber Optics: Field service management Back-office IT - Top Services Specialization: Encourage the interaction and cooperation between responsible departments and organizational areas in order to rapidly solve system nonconformities.Top Services Monitoring and Resolution tasks: FTTH - Ticket Resolution LIBRA - Ticket Resolution.
Oct 2009 - Dec 2013
Tier Manager
Nokia Siemens, Lisbon (Portugal) Alarm Monitoring - DTACOM and CORE; Mobile Communications and Internet Services support; Field service management on the Following Markets: Peru, Brazil Chile and Mexico;
Oct 2012 - Feb 2013
User Support Technician
Customer support on Mobile Internet Services; - GSM Broadband 2G e 3G;Networking;
Apr 2010 - Jul 2010
Salesman; Customer Support
Salesman; Customer support on ADSL; Field service management; Back-office tasks for service implementation and maintenance;
Mar 2008 - Mar 2009
Team & coworkers
Colleagues at Fonoa
Other employees you can reach at fonoatech.com. View company contacts for 15 employees →
SL
Sofia Leal
Colleague at FonoaPorto Metropolitan Area, Portugal
View →
TT
Trent Targa
Colleague at FonoaGothenburg, Västra Götaland County, Sweden, Sweden
View →
LR
Laura Robleño
Colleague at FonoaSpain, Spain
View →
BK
Bilyana Kirilova-Parusheva
Colleague at FonoaSofia, Sofia City, Bulgaria, Bulgaria
View →
JJ
Jaylon Jones
Colleague at FonoaAtlanta, Georgia, United States, United States
View →
AF
Alessia F.
Colleague at FonoaUnited Kingdom, United Kingdom
View →
EG
Enis Gencer
Colleague at FonoaIstanbul, Türkiye, Turkey
View →
TK
Tori Kulish
Colleague at FonoaAtlanta, Georgia, United States, United States
View →
FM
Farah Mossaad
Colleague at FonoaCairo, Egypt, Egypt
View →
FP
Francisco Pissarra Diogo
Colleague at FonoaPorto Metropolitan Area, Portugal
View →
Sofia Leal
Colleague at FonoaPorto Metropolitan Area, Portugal
View →
TT
Trent Targa
Colleague at FonoaGothenburg, Västra Götaland County, Sweden, Sweden
View →
LR
Laura Robleño
Colleague at FonoaSpain, Spain
View →
BK
Bilyana Kirilova-Parusheva
Colleague at FonoaSofia, Sofia City, Bulgaria, Bulgaria
View →
JJ
Jaylon Jones
Colleague at FonoaAtlanta, Georgia, United States, United States
View →
AF
Alessia F.
Colleague at FonoaUnited Kingdom, United Kingdom
View →
EG
Enis Gencer
Colleague at FonoaIstanbul, Türkiye, Turkey
View →
TK
Tori Kulish
Colleague at FonoaAtlanta, Georgia, United States, United States
View →
FM
Farah Mossaad
Colleague at FonoaCairo, Egypt, Egypt
View →
FP
Francisco Pissarra Diogo
Colleague at FonoaPorto Metropolitan Area, Portugal
View →
3 education records
Marco Ramos education
Engineer'S Degree, Computer Engineering
Eqf Level 3, Computer Science
Cacilhas Tejo (Professional Course), Almada (Portugal)
Level 3 Isced, Computer Science
Escola Daniel Sampaio
FAQ
Frequently asked questions about Marco Ramos
Quick answers generated from the profile data available on this page.
What company does Marco Ramos work for?
Marco Ramos works for Fonoa.
What is Marco Ramos's role at Fonoa?
Marco Ramos is listed as Customer Experience Technical Support Analyst at Fonoa.
What is Marco Ramos's email address?
AeroLeads has found 1 work email signal at @vodafone.com for Marco Ramos at Fonoa.
Where is Marco Ramos based?
Marco Ramos is based in Sintra, Lisbon, Portugal while working with Fonoa.
What companies has Marco Ramos worked for?
Marco Ramos has worked for Fonoa, Salsify, Dashlane, Sellbytel Group, and Vodafone.
Who are Marco Ramos's colleagues at Fonoa?
Marco Ramos's colleagues at Fonoa include Sofia Leal, Trent Targa, Laura Robleño, Bilyana Kirilova-Parusheva, and Jaylon Jones.
How can I contact Marco Ramos?
You can use AeroLeads to view verified contact signals for Marco Ramos at Fonoa, including work email, phone, and LinkedIn data when available.
What schools did Marco Ramos attend?
Marco Ramos holds Engineer'S Degree, Computer Engineering from Universidade Autónoma De Lisboa.
What skills is Marco Ramos known for?
Marco Ramos is listed with skills including It, Redes Desenvolvimento De Base De Dados, Ftth, Ipcentrex, and Shdsl.
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