Cross-manage global service departments across the Group’s three defined regions: EMEA, AMAS and APAC. Developing a synergetic relationship as well as sharing of best practices, processes and procedures among global teams. Integrate service directives with all other corporate departmental activities. Liaise with top management and shareholders to report and to set annual goals and objectives. Directly responsible for global warranty budget, cost control and reporting activities. Implementation of a rigorous audit program for continuous product improvement and quality control. Ensure each dealer’s service organization meets our quality standards. Develop and implement one unified distribution agreement service annex. Continuously perusing an elite service network and footprint to ensure service excellence. Building a highly profitable retail service capability and spare parts retail operation. Optimizing the spare parts inventory by increase the parts rotation efficiency and availability. New boats acceptance and inspection for all regions. Established procedures to manage boats inventory following specific quality requirements, ensuring all new and trade boats are retail ready. Creating an efficient networking between our warehouses and our suppliers/dealers/service point warehouses to increase service quality and revenues.

Key responsabilities: - Staff Management and Development - Service Product Cycle: Factory, Inventory, Client Delivery, and Warranty Program - Inventory Management - Client Delivery and Support Services - Warranty Program Management - Retail Parts Shipstore - Retail Service - Service Network -Reporting, Analysis, Continuous Improvement and Metrics

• Client management• Warranty products and relative budget/cost management • Yacht technical problem analysis• Technical and Logistic Service Management • Recoupment activity on the suppliers• Management and feedback reporting to the production as an improvement tool of the product for Ferretti Yachts and Custom Line brands.• Delegate for the activities of design review for the new models of Ferretti Yachts and Custom Line brands• Management of the accidents as a whole: technical activity of inspection, damage evaluation, budgeting of the repair and organization of the logistics. Management of the relationship with all the parts directly involved (legal, insurance, marine surveyors and with the competent naval register).• Activity of surveillance and inspection on the new constructions.• Management and development of ordinary and extraordinary boats maintenance programs • Support the development and execution of the activities for the scheduled inspections.• Management and development of the worldwide service network for Ferretti Yachts brand.• Support the development of the service network for the main commercial partners• Coordination among the main commercial suppliers, and management of service availability activity seven days a week during the high season• Support to purchasing department in the implementation and modification of the supply contract of the strategic suppliers.• Organization and management of the training courses for the technical staff part of the service network. • Training of the technical staff part of the service network• Refitting management of second-hand boats. • Support to the organization of the materials stock for the service warehouse.

Boats technical problems analysis. Recoupment activity of the suppliers. Management of the product feedback reporting provided to the production and engineering as a product improvement tool for Ferretti Yachts and Custom Line products. Delegate for the activities of design review for the new models of Ferretti Yachts and Custom Line brands. Management and development of the world service network for Ferretti Yachts. Management of warranty budget and forecasting.

Restructuring the aftersales department. Streamlining activities, Management of the accidents as a whole: technical activity of inspection, damage evaluation, budgeting of the repair and organization of the logistics. Management of the relationship with all the departments directly involved. Coordination among the main commercial suppliers. Management of service availability activities. Scheduling and management of warranty and yacht repair.

• Under the direct control of the technical director: design, production control and management of the relationship with the suppliers for the construction M/Y 38 meters in aluminium (MCA compliance).• Under the direct control of the technical director: design, production control and management of the relationship with the suppliers for the construction CONAM 75 WIDEBODY in fibreglass. • Under the direct control of the technical director: production control and management of the relationship with the suppliers for the construction M/Y 72 m in steel.• Technical course and training on software FORAN (Piping modules).• In charge of the system plans design and application control for of the constructions M/Y 38 metres and CONAM75 WIDEBODY