Marco Tomé Email and Phone Number

Drive missed service attach in the small segment of existing customers through proactive, direct outreach.Contact customers around technology information and line of business.Achieve service attach targets including quota and expected attach rate.Provide professional support on incoming attach inquiries and assistance.Advise existing customers on recommended support service options, explaining the value of service attach vs existing warranty types.Collect, interpret and utilize customers' install base data to produce accurate customer-focused reports and push that information into the attach sales motion.Create awareness and emphasize the value of the support services when engaging with the customers.Maintenance of high-quality customers' contact database with frequent updates on digital and direct customer feedback.Identify customers' accounts with missed attached services and proactive acquisition of the right contacts.

- Managing of accounts NetJets Owners answering incoming calls and dealing with e-mails and other messages, to assist customers in their specific enquiries, new flight reservation requests and changes on the existing reservations in the most prompt, consultative, personalized and efficient way.- Providing information to Owners regarding airports, restrictions, aircraft performance, documents required for travel and otherdetails in order to deliver an uncompromisingly and efficient level of service.- Guarantee the flight´s feasibility, by checking information in the reservation system in order to promptly send the flight confirmation to Owners, delivering a high standard of service.- Handle the travel needs of allocated Owners, from the owner´s first contact to the actual flight following (during business hours) to the post flight follow-up, to provide them with a centralized point of contact and a unique and personalized approach, guaranteeing that Owner needs are anticipated, met and exceeded and that a service of excellence is delivered.- Anticipating or resolving, in conjunction with the relevant NJE departments (Sales, Scheduling, Catering and Ground Transport, etc.).- Coordinate with owner and the Maintenance Department for EJME aircraft and the aircraft Owner, to schedule the most suitable time for scheduled and non-scheduled maintenance options in order to ensure minimum flight schedule disruption due to aircraft maintenance tasks.- Liaising with Crew Members regarding Owner and Charter flights; liaising with Managed aircraft Owners regarding charter flights or NJE subcontracted flights on their aircraft, upgrades downgraded of aircraft.. Using quoting tool in order to provide to the Owner amount for particular itinerary.

Team Manager - Seleções NacionaisFutebol e Futsal Feminino e Masculino de Formação Logística, planeamento e coordenação de Estágios e TorneiosTeam Manager - National football and futsal teams for men and women - all ages.Logistics, planning and coordination of training camps and tournaments.

Responsible for the whole transportation chain of perishables with Lufthansa Cargo. Monitoring, booking, customer service,Veterinary & Phytosanitary support.Temperature control, fresh to Door service.Translations and Process descriptions.iCAP / iCargo Key User

Responsible for the administrative and customer service of travelers; Responsible for meeting the needs and safety requirements of passengers and airport personnel; Assist customers before and after a flight.Check / acceptance of passenger data and flight connections. Allocation of seats; Baggage through check; Determine excess baggage including cashless collection. Solving special passagengers cases; Perform simple reservations; Conducting baggage security measures; Causing and performing announcements; Control of flight coupons and travel documents; Prüfen/Entgegennahme der Passagierdaten und Eingabe für die zutreffenden Flugverbindung; Vergabe der Sitzplätze; Gepäckdurchabfertigung; Ermitteln von Übergepäck inkl. bargeldlosem Inkasso; Abwickeln von Sonderfällen; Durchführung einfacher Reservierungen; Durchführung von Gepäcksicherungsmaßnahmen; Veranlassen und Durchführen von Ansagen; Kontrolle der Flugcoupons und der Reisedokumente; Eingabe der notwendigen Passagierinformationen (z. B. APIS); Abstimmen der Fluggastabfertigung mit anderen Betriebsbereichen; Busbestellung; Betreuung von ankommenden Gästen; Ausstellen von Dokumenten zur Ersatzbeförderung; Gateabschlussarbeiten.

Sales and Reservation for Qatar Cargo. Freighter operation and planning of freighters, Process planning and description.

Import Legalization; Back Office Sales Development; Configuration of Buses, etc.

Accompaniment of National Football Teams and Clubs; Link between Organization and Squad/Team; Organization of Tournaments, Eventmanagment; Guide