-Manages priorities through planning and execution to drive all aspects of branch performance. Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being. Creates a differentiated customer experience, making banking easy in an omni channel environment.-Leads and influences the agenda of a broad range of eco-system partners. Accountable for risk management and compliance in a complex business environment. Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members.-Leads, plans and executes a branded sales process to achieve sales targets and customer loyalty. Grows branch revenue through the acquisition and share-of-wallet growth of consumer and business households and by effectively leading eco-system partnerships . Drives business banking results primarily through business development and community involvement activities. -Coaches to consultative selling to drive results and enable customer financial well-being. Has foundational understanding of balance sheet and income statement.-Leads, coaches and ensures the delivery of a differentiated client experience. Coaches team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being. Leads effective problem resolution, making banking easy for customers. Connects all of PNC, delivering a seamless customer experience in an omni channel environment.-Drives the employee experience. Responsible for acquiring and retaining talent through effective onboarding, coaching and development . Makes talent development a priority for all branch team members. Ensures employees achieve performance and activity expectations through effective and ongoing performance management. Models PNC values by cultivating and supporting an inclusive workplace.

Responsible for all aspects of bank management and operation, including product sales, account management, customer service, and staff coordination- Youngest Branch Manager (30 years old) ever promoted. Led and developed a team of 15 people.- Reduced branch expenses by 7% after revamping the supply ordering system and improving resource allocation. - Increased client portfolio by 30% generating a branch revenue growth of 22% (2019-2023). - Executed customer service strategies to reduce customer attrition from 5% to 2%. - Focused on large corporate loan risk analysis and mitigation strategies, achieving a default rate of less than 2%.- Recognized for creating a diverse and inclusive working atmosphere.

- Assisted in efforts for reaching profit, performance, and customer service goals.- Oversaw banking services focusing on customer service and flawless execution. - Assisted customers, prospective customers and followed up on commercial leads.- Collaborated on meeting all branch performance operational standards.- Focused on regulatory compliance and internal policies and procedures.

- Actively identified prospects and established first contact, converting prospects into clients.- Set challenging goals, regularly monitored progress and made adjustments to achieve personal and corporate goals.

Reached out to prominent individuals or business to attract new high net-worth clients ($1M). Provided banking, advisory and investment services.- Implemented financial strategies which led to the closure of 12 new clients.- Assisted with the preparation of investment suitability reviews and credit presentations for banker sign off.- Liaised with clients in person/on the phone to discuss their unique financial situation.- Boosted client satisfaction by 26% by providing cash management and lending solutions.- Researched and wrote monthly e-newsletter to clients about Private Banker services