Marco Williams Email and Phone Number

As a dedicated fraud analysis professional, I specialize in identifying, investigating, and mitigating financial risks to protect both clients and institutions. With hands-on experience in uncovering suspicious activity, analyzing complex data, and implementing preventative measures, I am committed to safeguarding financial integrity.During my tenure at United Community, I developed a keen eye for detail and leveraged advanced analytical tools to detect fraud patterns, ensuring compliance with regulations and fostering trust. My ability to collaborate with cross-functional teams and communicate findings effectively has been instrumental in minimizing losses and enhancing operational efficiency.I thrive in fast-paced environments where problem-solving and adaptability are key, and I am passionate about leveraging my skills to promote financial security in a constantly evolving landscape.

The Assistant Branch Manager supports the Branch Manager in overseeing the daily operations of the branch, ensuring excellent member service, and achieving business goals. Key responsibilities include managing staff, fostering a positive team environment, ensuring compliance with banking regulations, and assisting in achieving growth targets in areas like loans, accounts, and services. This role also involves handling member inquiries, resolving issues, and maintaining operational efficiency to enhance overall member satisfaction.

Assist customers with account management, helping them handle stocks, bonds, bank accounts, and retirement plans

A wide range of task in financial institutions, such as opening new accounts, providing customer service, recommending, the right solutions for each customer, and implementing bank procedures.

As a bank teller I was responsible for handling customer financial transactions like deposits, withdrawals, transfers, money orders, and checking. While in this role I learned the ins and outs of the bank's systems and procedures. I was in charge of promoting the bank's services, like a special savings account or an additional checking account to customers. My duties as a teller also may include counting cash, answering phones, filing deposit slips and paperwork, managing ATM deposits, and balancing numbers at the end of the day.

• Created, developed, and implement sales strategic planning, sales objectives and goals.• Staff Development and coaching with sales activities.• Identify, analyze and implement new methods and techniques to determine sales growth.• Analyze the company's sales policies and recommend proper improvements and changes.• Trained and coached new supervisors to improve quality of hires across all business sectors.• Maintain strong internal controls for payment collections at the payment receipt location level and safeguarding against loss.• Authorize various transactions, such as refunds, voids, and cash drawer reconciliations.

Promotes coffee consumption by educating customers and employees; roasting coffee, grinding coffee, selling coffee and brewing equipment, accessories and supplies; preparing and serving a variety of coffee drinks along with fresh made pastries and gelato. I am the first lead barista for the Winn Dixie pilot store in Jacksonville, Florida. I mentor all new associates in food preparation, customer service, and task management. I apply and educated knowledge of bean varieties, roast, and popular drinks to help guide customers to selections, upselling as much as possible. I create, developed, and implement sales strategies along with analyzing the companies sales policies, objectives and goals. It is my personal daily goal adept at remembering names and preferences of individual customers to provide friendly, personalized service, and build a loyal customer base.

•Opened a brand new store in a new market •Created, developed, and implement sales strategies •Plan, organize and manage all sales activities •Identify, analyze and implement new methods and techniques to determine sales growth •Analyze the company's sales policies and recommend proper improvements and changes •Establish and implement sales objectives and goals •Assist, support and coordinate sales personnel in performing daily sales activities •Prepare and handle sales annual budgets •Analyze markets in order to identify new sales and business opportunities •Analyze, interpret and evaluate the effectiveness of sales, methods, costs and results •Handle customer complaints and solve conflicts within the company •Handle promotional materials and coordinate advertising •Compile and track sales data •Maintain good long term relationship with customers, sales staff and suppliers •Promote positive relationships with vendors and distributors •Participate at trade fairs and other events •Order and maintain materials and merchandise •Handle both field and indoor sales activities •Prepare and analyze complex and technical specifications of products •Evaluate market demand and try to meet customers needs and expectations •Provide customer services after selling the product or service •Provide customers relevant information about the products and services the company sells •Recruit, train and collaborate with sales representatives •Motivate and reward the sales team

• Welcomes customers by greeting them; offering them assistance.• Advises customers by providing information on products.• Helps customer make selections by building customer confidence; offering suggestions and opinions.• Documents sale by creating or updating customer profile records.• Processes payments by totaling purchases; processing checks, cash, and store or other credit cards.• Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.• Contributes to team effort by accomplishing related results as needed.• Building strong customer relationships• Minimizing the store for the customer in order to gain trust and repeat visits.• Personalizing rooms with full looks based on the customer's needs.• Responsible for maintaining sales goals through scheduled appointments. • Keeping up with current trends in the fashion industry.• Top account reward opener in department and received quarterly all star award in department.

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.• Opens customer accounts and having increases by recording account information.• Maintains customer records by updating account information.• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Maintains financial accounts by processing customer adjustments.• Recommends potential products or services to management by collecting customer information and analyzing customer needs.• Prepares product or service reports by collecting and analyzing customer information.• Contributes to team effort by accomplishing related results as needed.• Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.• Provides timely and accurate information to incoming customer order status and product knowledge requests.• Processes customer orders/changes/returns according to established department policies and procedures.• Works closely with the credit department to resolve disputed credit items.• Provides timely feedback to the company regarding service failures or customer concerns.• Partners with the sales team to meet and exceed customer’s service expectations

• Assist the department manager in teaching and coaching employees to deliver outstanding customer service.• Maintain an active awareness of the merchandise available in the department and store; be able to direct customers as needed.• Assist the department manager in ensuring accurate inventory management and achieve shrinkage goals• Handle all customer concerns in a proactive, positive manner while coaching other associates on how to maintain the department, minimize clutter and ensure merchandise fixtures are organized and fully-stocked.• Help the department manager execute a business plan to achieve department service and volume goals. • Teach team to act as fashion and product knowledge experts for the customer.• Collaborate with the department manager to ensure the customer receives the best quality, value and selection of merchandise.• Worked with the department manager to ensure merchandising and presentation standards are met.• Teach, coach and develop employees to provide outstanding customer service in person, phone, and via email.• Collaborate with Store Manager and other partners within the store to ensure service and sales goals are being achieved.• Drive store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cards.• Develop and execute a business plan to achieve goals.• Provide Point of Sale training to newly hired employees.• Educate salespeople on how to ring profitable sales by following tender compliance• Identify, recruit and hire the best talent• Effectively manage expenses

Accepted participant and graduate from Nordstrom's retail management program, taught how to effectively and efficiently operate a sales department within the company in regards to providing outstanding customer service, performance, leadership, and productivity. Demonstrated and commitment to the program by actively participating in all meetings and workshops. Partnered with department manager and store manager to develop timelines and successfully complete all assigned projects. Demonstrated initiative by accomplishing all self-directed learning experiences while strengthening business acumen to help drive growth and achieve department goals. Set an example in delivering outstanding customer service and demonstrating teamwork. Act as a leader in meeting or exceeding Sell More, Make More goals and/or support department goals. Researched current market trends and acted as an expert for customers and coordinated a merchandise presentation on fall 2013 fashion trends to store sales staff to promote cross-selling. Achieved $58,000 in retail sales and met or exceeded daily sales goals.

I serviced existing accounts, obtain orders, and establish new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. Kept management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses. Monitored competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques. However, recommended changes in products, service, and policy by evaluating results and competitive developments. Resolved customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management. Provided historical records by maintaining records on area and customer sales. Kept professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. While maintaining all these duties I was promoted after 5 months of being with the company. - Promoted after five months of employment with the company.

- Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.- Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.- Meets financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.- Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Encouraged students to do most of the talking and writing during tutoring sessions; give students an opportunity to articulate what they know, to explain concepts to you, and to formulate questions about the poems. Offered effective organization and writing strategies and refer students to an Academic Skills Consultant if they need additional help with note taking, reading comprehension, time management, or study skills. Helped students to identify resources and to develop problem-solving strategies they can apply to other writing situations. Familiarize yourself with the assignment rubric and expectations for students. Encourage students to communicate with their peers outside of class about their progress and any questions they have about the material; if necessary, help students formulate a list of questions to take to their teacher.

Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Greet customers entering establishments. Maintain clean and orderly checkout areas. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.