Marco Wilson Email & Phone Number

Marc has more than 30 years of experience in the tech industry, including 19 years with Resources Online. His expertise includes all stages and levels of editorial work—writing and editing content ranging from technical customer stories, case studies, and documentation to learning content and email campaigns. He excels in creating compelling user stories that communicate complex technical solutions in clear, relatable ways.Much of Marc’s writing and editorial work has been in the service of Microsoft engagements, including blog posts for the AzureCAT team, Engineering Excellence content, and production and release management for Inside Track (formerly IT Showcase). He has also been a key part of other engagements, such as Seismic (as a WordPress producer), Tableau (as a technical writer), and Marchex (as an editor and UX tester).

Redmond, Washington, United States

• Lead editor for Visual Studio, Visual C#, and Visual Basic Developer Centers, working in unison with content strategists and site managers to provide the best possible content that meets the needs of our readers. • Program and write twice-weekly updates of headlines and blurbs for MSDN home page and its various developer centers, used by millions of software developers worldwide.• Work with internal and external authors to create articles and columns for MSDN, manage and mentor editors and site managers taking on new columns within MSDN properties, and work with strategists to determine when and if we need a new column for a given technology, as well as deciding when we need to retire existing columns. • Evaluate article ratings, customer feedback, and site usage metrics.• Assign and train contractors

• Developed conceptual idea for a book review site specializing in Literary Fiction and created the Web site from the ground up. • Wrote and edited HTML and designed navigational structure for the site using FrontPage (later switching to HomeSite and DreamWeaver), Microsoft Publisher, Word, and Adobe PhotoShop. • Wrote and/or edited all book reviews and recommendations and developed the overall tone for the site.• Established and maintained relationships with publishers and authors to promote the Web site for inclusion on book jackets, as well as ensuring a continual flow of incoming books for future reviews. • Eventually sold the site and content when I no longer had time to maintain the site to my satisfaction. I continue to provide book reviews for select publishers.

Redmond, Washington, United States

• Edit and copyedit Web content for grammatical, legal, and technical consistency across the Microsoft BackOffice family of sites, ensuring that all Web pages, white papers, case studies, Q&As, FAQs, and technical articles are uniform, accurate, and easy to read. • Participate in the day-to-day publishing and editorial process for new articles, pages, and other content using a variety of tools including Microsoft Word, Microsoft InterPress, Microsoft Visual Source Safe, Microsoft Raid, and Microsoft Outlook. • Work closely with producers and site managers to meet deadlines and ensure that content remains current and addresses the needs of the IT professionals that use the site.• Edit source content and work with editors, producers, and site managers to create and communicate any changes they make, and ensure that this content falls within the editorial standards defined by the BPG Web team. • Help define and evolve the editorial processes for content development and resource efficiency.

Renton, Washington, United States

• Wrote new and edited existing advertising copy in a deadline-driven environment for company Web site and catalogs using a variety of software programs including Word, Microsoft Excel, FileMaker, Adobe PhotoShop, and Quark. • Created, edited and worked within established HTML and Quark templates for Web advertising, e-catalogs, and e-mail media marketing.• Wrote and formatted technical information into end-user documentation for use by the sales force in assisting customers with technical questions. • Reviewed product information for technical specifications and key features and benefits, and determined what would be included in the catalog ads and online product pages, usually in a white paper format. • Worked closely with design, merchandising, and purchasing team members to complete catalog advertisements and ensure the quality of product sales information.• Major vendors included Microsoft, IBM, Hewlett-Packard, ViewSonic and Compaq.

Kirkland, Washington, United States

• Wrote and edited all marketing materials and literature for the company including formal proposals for clients ranging from large computer companies to healthcare facilities and government agencies. • Created extensive digital presentations using MS PowerPoint, MS Word, MS Excel, Adobe PageMaker and Adobe PhotoShop.• Assisted in the development of a style guide and template system for correspondence and proposal production that is still in use today. • Edited and wrote end-user manuals, web site content, company wide newsletter, status reports, information pages including original text and scanned color images, and press releases and articles for local and national trade journals and magazines.

Bellevue, Washington, United States

• Successfully marketed clients throughout the region, through direct sales and telemarketing, to develop extensive relationships that resulted in a network of continued referral sources. • Created and wrote a company wide newsletter using MS Word and MS Publisher. • Wrote and designed marketing brochures and flyers and developed a series of page layout templates that are still actively used by the company. • Played an active role in training new marketing associates, implementing new marketing strategies and furthering PWM’s role in community involvement.• Top producing associate in the company within six months.

Renton, Washington, United States

• Sold all bank-related products to customers through direct sales and telemarketing.• Supervised all representatives in the branch and ensured that all customer issues were resolved in an efficient and timely manner.