An IT professional with over 20 years experience in a corporate environment. Marco is undertaking a challenging but rewarding role as Technical Project Manager, after obtaining PRINCE2 foundation certification.I have had extensive experience in the delivery of a range a projects from small to highly complex projects throughout the life-cycle as well as maintaining a strong focus on client service excellence.Marco has over 10 years dedicated experience in Service Management in Release and Deployment management that is backed by certification in ITIL v3 Foundation and ITIL v3 Capability in Release, Control and Validation.My past experience has been in Release Management including processes, DSL/DML management, release packaging and versioning, testing, deployments, quality control, etc, which also extends to Change Management. My strengths include attention to detail, negotiation, enjoys learning new technologies, a team player and customer focused.I am also very capable at co-ordinating the testing of Change Implementation Plans, before applications are deployed to Production whilst taking into account schedules and being able to understand technical jargon in a complex enterprise environment and translating it to plain business speaking.Have received 7 on the spot awards for taking ownership and responsibility, leading the way, successfully implementing high profile application, exceptional contributions to a project, successfuly conducting DR test with positive feedback from customer, for making it happen and customer service focus.
Listed skills include Itil, Release Management, Service Management, Process Improvement, and 18 others.