• Monitored potential fraudulent online banking alerts. Analyzed unusual online activity data provided on each alert using recommended practices and tools to determine potential fraud. • Contacted and authenticated clients to verify online activity when needed to determine if activity is valid or fraudulent. • Proficient in using Guardian, Treasury Net, Online Banking, and International Online Banking platforms on processing potential fraudulent alerts.

• Served as a subject matter expert in UAT testing for computer application to meet department needs, abide by bank regulations, and participated in meetings to ensure successful functionality prior to implementation. • Responsible for end user testing; therefore, created updated bank process procedures, training modules, and defect logs.• Responsible for the development of all colleagues in OFAC processing. Designed training guides, monitored progress, adhered to training timeline, and communicated with management to ensure colleagues reached target volume. • Trained colleagues on different application in conjunction to OFAC processes: LexisNexis, FIS, Bridger Insight, Actimize, IATs, OFAC processing, and OFAC cases.• Met with supervisors and colleagues on improving department procedures to ensure department processes are at optimal efficiency. • Cross-trained in legal processes consisting of subpoenas, dormant accounts, W-9 corrections, and IOLTA reports.

• Provided exceptional customer service by presenting well-informed responses for customer inquiries. • Assisted customers with monetary transactions (credit card payments, deposits, loan payments, wire transactions, withdraws).• Analyzed customer transactions following AML regulations to determine fraudulent and suspicious activity to prevent money laundering. Filed CTRs and SARs when necessary. • Suggested potential banking products and services that gave customers a more efficient banking experience. • Balanced cash drawer, cash vault, and branch balancing logs daily. • Reviewed data sets and daily reports to ensure accuracy prior to management review.