At J. M. Calém, my role synergizes the art of winemaking with strategic sales management, leveraging my WSET Level 3 knowledge and hospitality expertise to elevate customer experiences. Our team's dedication to excellence is reflected in every bottle, from meticulous grape maturity control to innovative sales techniques.Concurrently, as an Experience Specialist at Guest Delight International, I apply my CRM acumen to enhance service delivery. My education in Oenology and Viticulture at Universidade de Trás-os-Montes e Alto Douro underpins my commitment to sustainable practices and the continuous pursuit of winemaking mastery.