With a passion for technology and an unwavering commitment to excellence, I have carved a niche in the realm of IT service management and data analysis. My journey in this dynamic field, has been marked by continuous learning and growth. At the core, I am driven by the desire to transform complex data into actionable insights, streamline processes, and enhance service delivery through innovative solutions. My expertise in Power BI, SQL, VBA, and .NET, coupled with my strategic approach to problem-solving, has enabled me to make significant contributions in every role I've undertaken. I welcome opportunities to connect with like-minded professionals and organizations where I can contribute to creating impactful technological solutions. Let's explore how we can drive success together.
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Data AnalystHp Nov 2023 - Mar 2024Lima, Peru• Developed customized SLA tracking reports using Power BI and Excel for new client requirements.• Automated SLA performance monitoring to provide detailed insights for stakeholders.• Aligned reporting formats with client operational needs to deliver actionable insights. -
Data Analyst / Service Delivery SupervisorHp Mar 2018 - Jul 2023PeruIn my role as Data Analyst at HP Inc,, I championed the provision of top-notch technical support and customer service. I spearheaded the development of operational standards, ensuring robust Service Level Agreement (SLA) adherence. My analytical acumen came to the fore in forecasting demand and strategizing effectively, backed by my SQL and VBA expertise. A key accomplishment was the 20% reduction in service case demand, thanks to my innovative approach to ticket data analysis.
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Help Desk SupervisorBanco De Crédito Bcp Jan 2015 - Mar 2018PeruAs a Help Desk Supervisor at Banco De Credito, I was integral in maintaining and optimizing operational SLAs. My leadership extended to coordinating with service providers for operational improvements and training a team of 13 professionals. Under my supervision, we achieved a notable 92% answered call SLA, surpassing the set monthly goal. -
Help Desk AnalystBanco De Crédito Bcp Nov 2010 - Jan 2015PeruBeginning my career as a Help Desk Analyst at Banco De Credito, I honed my technical and customer service skills. My role involved resolving technical issues through remote assistance and leveraging my VBA expertise to automate SLA measurements. A significant achievement was the development of a .NET application that streamlined office printer connections, reducing related support cases significantly.
Marco Chang Education Details
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Systems Engineering
Frequently Asked Questions about Marco Chang
What is Marco Chang's role at the current company?
Marco Chang's current role is Experienced Data Analyst | Expert in Business Intelligence and Process Improvement | Driving Operational Excellence through Data-Driven Strategies.
What schools did Marco Chang attend?
Marco Chang attended Universidad Alas Peruanas.
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Marco Chang
Brooklyn, Ny4gmail.com, affirmhq.com, talentinc.com, affirm.com4 +197329XXXXX
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