Marco Cuellar Email & Phone Number

Boston, MA, US

Madrid, ES

• Delivered technical assistance to numerous clients within their cloud infrastructure, encompassing AWS and Azure environments.
• Effectively provided advice and suggestions for enhancing and optimizing cloud environments.
• Administered assistance and training to fellow cloud support engineers.
• Resolved customer issues/questions related to cloud technologies in a timely manner, resulting in fewer outages and improved resolution time.
• Deployed resources in the cloud according to individual client requests and specifications.

Peabody, MA, US

• Responsible for Analogic backup environment (Rubrik and AWS cloud) including scheduling backups, addressing backup failures, and restoring as needed.
• Analyzed and reviewed user log-ins and authentication methods using IAM policies in Azure.
• Monitored network capacity and performance to diagnose and resolve complex network problems with CISCO ISE.
• Increased knowledge base for help desk staff by authoring documentation for system configuration and troubleshooting.
• Assisted over 100 users in resolving IT-related issues, updated tickets regularly, and achieved a 95% satisfaction rate.

Peabody, MA, US

• Used SCCM for application deployment and Windows 10 deployment within Microsoft Deployment Tool.
• Collaborated closely with both the service desk manager and IT infrastructure manager to strategize and execute projects seamlessly.
• Performed software and hardware installations, configurations, and upgrades. (FortiClient, SentinelOne, OneDrive, SAP, O365, Unicam, Cadance, VirtualBox).
• Revised inventory records, generated reports, and exported files utilizing SysAid, Fresh Service, and HubStor platforms.
• Diagnosed and supported hardware failures, application issues, and network connectivity.
• Trained and supported end-users with software, hardware, and network standards and use processes.

Peabody, MA, US

• Performed troubleshooting to diagnose and resolve problems with gradient power amplifiers.
• Recorded any fixes and changes to the amplifiers.
• Worked closely with assisting the general manager when implementingprojects.
• Installed co-workers workstations along with computers and peripheral devices.
• Engaged in a fast-paced work environment that requires projects to becompleted in a prioritized manner.

Atlanta, Georgia, US

• Operate machinery used in the production process, or assist machine operators.
• Examine products to verify conformance to quality standards.
• Observe equipment operations so that malfunctions can be detected, and notifyoperators of any malfunctions.
• Help production workers by performing duties such as handling materials ortools, and cleaning work areas and equipment.

Plano, Texas, US

• Loss Prevention AssociateJC Penney
• Monitored shoppers, associates, and maintaining public order in store for loss prevention purposes.
• Managed records of apprehensions, witness reports, CCTV videos, evidence and disposition of recovered merchandise.
• Listened effectively and probe for further detail when conducting interviews with shoplifters.
• Attended hearings, updated appropriated files and maintained relationships with local law enforcement.

Danvers, MA, US

• Engaged in the production product-process of motors, amplifiers, control systems, robotics, and vision sensing according to blueprints.
• Collaborated with engineers to give direct feedback on new products regarding its efficiency.
• Executed technical writing instructions for manufacturing newly introduced fiber cables.

Bachelor'S Degree, Business Administration, Management Information Systems

Pre-Engineering