Marco Figueiredo Mba, Cspo®, Istqb® Certified Tester Email & Phone Number

Lisbon, Pt

Lisbon, Portugal

- Contribute to the vision and design of a next-generation supply chain platform- Create and maintain close relationships with our customers and market to develop a deep understanding of their needs as well as the competitive landscape- Create processes to capture, analyze, leverage, and share customer insights- Collaborate with team members to craft solutions to meet customer needs- Evangelize ideas that will help to resolve customer problems- Work with engineering, marketing, and sales to build business use cases and define requirements/wireframes for new feature enhancements, products, and services- Help to define the product roadmap through pragmatic market and client feedback for discovery of new products and solutions- Document product functionality

Lisbon, Portugal

- Responsible for innovation and end-to-end launch of products.- Collaborates with global commercial services partners and customers to co-develop a roadmap and drive products and features from concept to launch in a fast-paced environment.- Works with cross-functional teams and various stakeholders, including analytics, design/user experience, engineering, and user enablement.- Turns data insights into products with actionable outcomes to the ultimate customer.- Works in an Agile environment and continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks.- Partners with stakeholders and customers across the organization to inform the product vision, strategy, features, and prioritization.- Develops, owns, and executes product roadmap.- Works with user-focused departments to define the self-service user experience, support, and monitoring for customers.- Partners with sales departments to define the user experience for internal GCS users, including support and monitoring.- Translates product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria.- Prioritizes and maintains the sprint backlog for assigned products, balancing the requirements of stakeholders.- Leads the product functional design process based on an intimate knowledge of the users and technology.- Defines and executes go-to-market plan, working to ensure that product management, marketing, and sales have what they need to be successful.- Develops and maintains appropriate tracking and reporting of product performance post-launch to evaluate future investment.

Global Product Delivery - Sage X3 R&D – Finance & Compliance Domain• Gather requirements from key stakeholders including external customers and Product Management, Consulting, Sales, Product Marketing and Support.• Analyze legal and business requirements and write detailed specifications• Design solutions to fit functional requirements and non-functional requirements• Break down epics into clearly defined user stories and maintain a prioritised product backlog in JIRA.• Work closely with your scrum team, acting as a product expert by applying domain and / or end user• Develop people interaction and discussion to ensure a full understanding of requirements• Ensure a delightful user experience is embedded in our solutions by working collaboratively with our UX team.• Provide support when training is given to Pre-Sales, Consulting and Support through web presentations, online tutorials and by providing sample solutions.• Provide backup support for the Support team, particularly when there are complex queries that require additional explanation direct to the customer.• Triage Support pipe and provide use cases to development team for bug fixing.• Take part of QA validation

- Meet with decision makers, system owners and end users to define business use cases and systems goals- Assist with requirements gathering sessions to elicit requirements, specifications and business processes- Document the business requirements for IT systems using appropriate documentation standards- Elaborate Functional requirement documents- Communicate with both Business and Tech teams- Ensure requirements fulfillment along the project execution- Coordinate and perform tests, including end-user reviews

- Mentoring- PreSales/Functional Analysis/Business Analysis•Analysis Requirements; •Process Reengineering; •Process Design. - Clients Continuity• Portals• Management and Human Resources• Accountability• Improves of enterprise process• Creating Reports• Excel Add ins-Manage Client Relationships;- ERP Implementation• Portals• Standard Modules• Vertical Solutions-Specialized Training• Internal• Clients-Corporate Support-Technical Support• Incident Resolution: o Detection and correction software errors; o Technical advice; o Installation and repair software versions.• Database Migration;• Follow the development of new software modules and acquire knowledge for them;-Creation of technical documentation.

Technical Support - AIRC 2000

Competitive analysis - Leonardo da Vinci Program

Information Systems,Network Administration,Siebel Administration.

Mba Em Sistemas De Informação E Empreendedorismo, Sistemas De Informação, Nota Final:16 Nota Do Projeto Empresarial:18

Activities and Societies: “Improviso, o guião do Homem moderno” Coaching e Inteligência EmocionalInformation Systems Strategy, Financial.

Trainee Developer, Sizer, Engagement Manager

Developer, Sizer, Engagement Manager

Senior Consultant

Accounting Logistics and Financial Human Resources Equipments and Fixed Assets Web Plataform(WebCentral) Quality

Master'S Degree, Business Informatics

Activities and Societies: Students Association - Manager of IT department(2005-2006)Operating Systems, Object-Oriented Programming.

Erasmus, Business Informatics

Object-Oriented Programming(ABAP), Project and Quality Management, Integrated Operational Standard Software(SAP R/3).

Bachelor, Business Informatics

Activities and Societies: Students Association - Manager of IT department(2004)Management, Management Accounting, Financial Accounting.

Master'S Degree, Computer Science And Informations Systems