Marco Arnone Email and Phone Number
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Manager in charge of CRM, Digital, E-commerce, Customer Care B2C, Digital Media, Social Media, and Retail Marketing activities always as Headquarter into Luxury, Fashion and Design industries (Jil Sander, Trussardi, Dolce & Gabbana, Bally, Acqua di Parma, LVMH, Artemide), working on different product categories: Ready-to-wear, Furniture, Lighting, Fragrances, Cosmetics, Shoes, and Leathergoods.I led several Digital Transformation processes, integrating on-line, Retail and Wholesale approaches, to reach a complete Customer Journey’s awareness and control.I built teams with different complexity and dimensions levels, reporting to Executives and CEOs.I managed budget optimizations and different dimensions databases.I've been acknowledged of empathic management of human resources, effective communication skills, and creativity.Competencies• Customer Relationship Management• Prospect Relationship Marketing• Loyalty• Omnichannel• Clienteling• Direct Marketing• Digital Communication• E-commerce• Web Marketing• Social Media• Digital Media• Digital Transformation• Customer Journey• Client Experience
Jil Sander
View- Website:
- jilsander.com
- Employees:
- 538
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Jil SanderMilan, It
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Customer Experience ManagerJil Sander May 2023 - PresentMilano, Lombardia, Itin charge of Customer Experience, CRM, Training, Retail Excellence, Customer Care and Business Intelligence.
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Customer Experience ManagerOtb May 2023 - PresentBreganze, Vi, It -
Head Of CrmTrussardi 2021 - 2023ItIn charge of the Client Relationship’s strategy development, Customer Segmentation, and Omnichannel Journey. KPIs definition for Retail and eCommerce, Loyalty & Gifting Plan. -
Global Crm DirectorDolce&Gabbana S.R.L 2018 - 2021Milan, ItIn charge of the CRM & Reporting Department at Global level, managing Client Experience, Fashion Shows and Events, Omnichannel Marketing, Loyalty & Gifting plans, and KPIs Monitoring. -
Head Of Global CrmBally 2017 - 2018Caslano, Canton Ticino, ChResponsibility on Prospect & Client Relationship Management, Direct & Retail Marketing, CRM Training, Database Management, and Client Intelligence Reports & Analysis.Worldwide CRM Action Plan managing, in an Omnichannel synergy, collaborating with the eCommerce department. Leadership of Loyalty plan, according to Clienteling & Business Intelligence strategies and activities. -
Crm & Digital ManagerAcqua Di Parma 2013 - 2017Milano, Mi, ItIn charge of Digital Communication (Corporate eCommerce Website, Social Media, Direct Marketing and Digital Media) and Customer Relationship (CRM and B2C Customer Care). Leader of the VIP Club digital loyalty project, and Digital Transformation development. -
Crm & Digital ManagerLvmh 2013 - 2017Paris, Fr -
E-Commerce & Web ManagerArtemide 2007 - 2013Pregnana Milanese, Milano, ItHead of strategy and execution for the eCommerce project, in terms of communication, CRM and sales (Marketing Mix, P&L and Warehouse Management System), as well as all company web and Direct Marketing activities. -
Communication & Partnerships ManagerGoal 2004 - 2007Management of relationships with Partners and Sponsors (Adidas, Pepsi, Belgacom, Telecinco) who supported the start-up project, and head of the Communication and Graphics department. -
Communication ManagerSoccerage.Com 2002 - 2004Head of "Official website" projects for Serie A football teams (AC Milan, Parma, Fiorentina, Sampdoria, Lazio, Torino, Bologna) and responsible for statistic Database analysis.
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Art DirectorTelelink Sms 2002 - 2002Reponsible for Digital activities; management of contact with customers, creation of advertising pages and media buying.
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3D GraphicFabula 2000 - 2002Making of three-dimensional goals just-in-time during matches of Italian Soccer First League.
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Web DesignerInferentia 2000 - 2000An internship in this new media agency with specific occupation in two big projects: online version of newspaper “Corriere della Sera” and “Radiofreccia, the online radio of italian singer Ligabue”.
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Web DesignerRamadesign 1997 - 2000Technical implementation and graphic layout of websites.
Marco Arnone Skills
Marco Arnone Education Details
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Politecnico Di MilanoDesign -
Liceo ScientificoScientific Studies
Frequently Asked Questions about Marco Arnone
What company does Marco Arnone work for?
Marco Arnone works for Jil Sander
What is Marco Arnone's role at the current company?
Marco Arnone's current role is Customer Experience Manager @ Jil Sander.
What is Marco Arnone's email address?
Marco Arnone's email address is ra****@****bero.it
What is Marco Arnone's direct phone number?
Marco Arnone's direct phone number is +3933375*****
What schools did Marco Arnone attend?
Marco Arnone attended Politecnico Di Milano, Liceo Scientifico.
What are some of Marco Arnone's interests?
Marco Arnone has interest in Good Foods And All Sports Activities, Movies, Cooking, Being A Traveller (Not A Tourist).
What skills is Marco Arnone known for?
Marco Arnone has skills like Digital Marketing, E Commerce, Seo, Online Advertising, Web Design, Sem, New Media, Marketing Strategy, Crm, Social Media, Digital Strategy, Web Marketing.
Who are Marco Arnone's colleagues?
Marco Arnone's colleagues are Zia Ahmed Snc, Davide Castelli, Nilasha Umadi Elpitiya, Julio César, Marina Galiatsatou, Jürgen Maubach, Valeria Vocale.
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