Marco Aurelio Souza

Marco Aurelio Souza Email and Phone Number

Gestor de TI - CCAS | Multi Cloud | Devops | CX | Soluções IA @ Claro Brasil
State of São Paulo, Brazil
Marco Aurelio Souza's Location
São Paulo, São Paulo, Brazil, Brazil
Marco Aurelio Souza's Contact Details

Marco Aurelio Souza work email

Marco Aurelio Souza personal email

About Marco Aurelio Souza

Professional with 20 years of experience in large companies, focused on improving results with optimization of resources and automation and improvement of processesExperience in highly complex 24x7 environments.Focus on multidisciplinary team management, professional development, combined with 3.0 management practices;Experience in technology projects supported by the best practices of traditional methodologies and new agile methodologies.Knowledge in MIS & BigData information management systems, modeling and database systems, systems integration, decision support systems, Contact Center solutions, telephony and video conferencing equipment and data network management.Transformation of traditional teams to more agile models.

Marco Aurelio Souza's Current Company Details
Claro Brasil

Claro Brasil

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Gestor de TI - CCAS | Multi Cloud | Devops | CX | Soluções IA
State of São Paulo, Brazil
Website:
claro.com.br
Employees:
39923
Marco Aurelio Souza Work Experience Details
  • Claro Brasil
    Gestor De Ti - Ccas | Multi Cloud | Devops | Cx | Soluções Ia
    Claro Brasil
    State Of São Paulo, Brazil
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  • Claro
    It Manager - Cloud Contact Center Aplications & Ai Solutions
    Claro Mar 2019 - Present
    São Paulo, Brazil
    Technical responsible for the migration process to Cloud of Claro's service platforms, involving the migration of services, architecture and development of all applications that support the Callcenter (IVR, AutoService Portals, MicroServices and API), with local and geographic location disastery recovery. Use of AWS and Azure Clouds and CCAAS Services. Service to internal areas that demand automation solutions that not only use RPA, but also simplify processes and design complex solutions. Using the methodology of Customer Experience and the technical solutions of Cloud, IA Watson, IA Microsoft, Customer Service Platform, we developed a solution to transform the service to internal IT customers
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Marco Aurelio Souza Skills

It Management Key Performance Indicators Ms Project Team Leadership Pmbok Itil Telecommunications Contact Centers Sql Crm Network Administration Huawei Ip Telefony Solution Cobit Microsoft Sql Server Business Intelligence Data Center Cisco Technologies Erp Firewalls Virtualization Windows Server Linux Active Directory Integration Hardware Avaya Operating Systems Sonicwall Microsoft Project Sistemas Operacionais Pmi Project Management Pmi Ans Microsoft Excel Dos Centrais De Atendimento Centro De Processamento De Dados

Marco Aurelio Souza Education Details

Frequently Asked Questions about Marco Aurelio Souza

What company does Marco Aurelio Souza work for?

Marco Aurelio Souza works for Claro Brasil

What is Marco Aurelio Souza's role at the current company?

Marco Aurelio Souza's current role is Gestor de TI - CCAS | Multi Cloud | Devops | CX | Soluções IA.

What is Marco Aurelio Souza's email address?

Marco Aurelio Souza's email address is ma****@****ail.com

What schools did Marco Aurelio Souza attend?

Marco Aurelio Souza attended Fia Business School, Fiap, Universidade São Judas Tadeu.

What skills is Marco Aurelio Souza known for?

Marco Aurelio Souza has skills like It Management, Key Performance Indicators, Ms Project, Team Leadership, Pmbok, Itil, Telecommunications, Contact Centers, Sql, Crm, Network Administration, Huawei Ip Telefony Solution.

Who are Marco Aurelio Souza's colleagues?

Marco Aurelio Souza's colleagues are Rodrigues Jf, Mikaelly Ferreira, Barbara Basílio Da Mota, Marcelo A Freitas, Johny Jose Marinho, Martin Fresneda, William Junior.

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