Opportunity to reflect and redirect my passions.

Independent hospitality sales, service and management coaching. Create programs to enhance sales potential in front office, reservations and guest service department. Provide services for all customer service management fields to include team building seminars, effective management training, communications training, revenue yielding, new employee orientations and related subjects. Facilitate programs for 28 organizations, and have trained over 4,000 hospitality professionals and staff, focusing on guest service, service culture and relationship management specific to luxury hotels and resorts.

Opening General Manager of this 370-room luxury hotel. Achieved 4-diamond rating within the first year of operations. Oversee 350 hotel team members. Responsible for all facets of hotel operation, service and culture development. Implemented various operating standards for all related departments and specialties. Participated and strategized the hiring of 450 staff.

Responsible for all aspects of fundraising and awareness-building in this Continuing Care Retirement Community including giving strategies, training of all related staff and residents, communications with staff, tracking of performance with associated reporting to CEO and Board of Trustees.

Independent hospitality sales, service and management coaching. Create programs to enhance sales potential in front office, reservations and guest service department. Provide services for all customer service management fields to include team building seminars, effective management training, communications training, revenue yielding, new employee orientations and related subjects. Facilitate programs for 28 organizations, and have trained over 4,000 hospitality professionals and staff, focusing on guest service, service culture and relationship management specific to luxury hotels and resorts.

Developed course curriculum for Hospitality Management 200 and 201 and carry out class lectures two days per week. Create mid-terms and final exams in subjects ranging from employment law, premises liability, employee development, coaching and counseling, performance management, interviewing, and other hospitality-related subjects.

Responsible for all facets of Human Resources in a 76-room first-class luxury hotel. Developed training initiatives to include management and complete team training workshops, consistent employee orientation and several employee forums in an effort to give all 140 employees a well- rounded and complete employment experience. Served as employee health benefits and retirement plan administrator. Member of Leadership Committee and counted on to participate in the forming and promoting of hotel policy and standards.

Charged with overseeing all aspects of guest service and front of house operations in four- diamond hotel, responding to guest letters, processing credit card refund inquiries and various tasks assigned by corporate management. Participate in presenting monthly Profit and Loss Statement as well as being responsible for cost control in front of house operations. Manager on Duty program.

Responsible for daily supervision of Guest Services and Front Office personnel, ensuring conformity to company standards in superior customer service and efficiency in a 4-diamond, 553-room hotel. Served as Manager on Duty for this Renaissance hotel during each shift.

Responsible for all aspects of Front Desk Department, Reservations and Customer Service in 100 room oceanfront hotel. Manager on Duty program. Also charged with foreign, domestic, FIT, wholesale and group sales, contracting, client relations, supervising of Front Desk and Reservations departments. Served as Manager on Duty in General Manager's absence.