Seasoned ICT executive with over 30 years of experience driving digital transformation and business operations in multinational environments. Proven expertise in service management, business intelligence, and program management with a track record of delivering large-scale projects across Europe, the US, and Australia. A hands-on leader known for fostering inclusive leadership, developing talent, and navigating complex operational challenges. Fluent in English and Italian, with a passion for lifelong learning and innovation.KEY SKILLS & COMPETENCIESLanguages: Fluent in English and ItalianDigital Transformation: Leading end-to-end initiatives to modernize operationsBusiness Intelligence: Leveraging data-driven strategies for business growthProgram & Project Management: Managing programs and portfolios over €50MService Management: Expertise in designing and implementing operational modelsCustomer Experience: Prioritizing customer satisfaction and seamless service deliveryBusiness Case & Budgeting: Strong experience in budget management and forecastingService Design: Innovative approach to service architecture and deliveryEthics & Compliance: Specialization in anti-corruption and compliance initiativesProfessional Coaching: Certified coach, developing the next generation of leadersLEADERSHIP STYLEInclusive Leadership: Leading by example with a collaborative, "can-do" attitudeAdaptability: Confident and positive, even under pressureCuriosity: Open to new challenges Lifelong Learning: Committed to ongoing professional and personal growth