Marco Biscardi Email & Phone Number

Milan, IT

London, UK, GB

• Business Unit Manager with solid IT background leading 40+ people and responsible for clients, people management (hiring, career development, reviewing, training), budget, offering, supplier management, vendor.
• GCP Cloud Infrastructure
• Security
• DevOps / DevSecOps / DevGenOps
• Platform Engineering
• Kubernetes&Terraform

Milano, MI, IT

Service Management activities in Cloud Command Center contextDay-by-day responsibilities:- Focus on making every work hour a profitable hour for the company.- Demonstrate the value of the service to business stakeholders- Develop the service vision and mission further- Follow all company standards and procedures as currently documented..

Milano, MI, IT

Service Management activities in Cloud Command Center contextDay-by-day responsibilities:- Focus on making every work hour a profitable hour for the company.- Demonstrate the value of the service to business stakeholders- Develop the service vision and mission further- Follow all company standards and procedures as currently documented..

Milano, MI, IT

Service Manager with a deep expertise in IT/TLC and Cloud Business.Orientation to the goals for professional growth and skills

Milano, MI, IT

Service Management activities in Cloud Command Center contextDay-by-day responsibilities:- Focus on making every work hour a profitable hour for the company.- Demonstrate the value of the service to business stakeholders- Develop the service vision and mission further- Follow all company standards and procedures as currently documented..

Milano, MI, IT

Manage the help desk team and evaluate performanceEnsure customer service is timely and accurate on a daily basisRecruit, train and support help desk representatives and techniciansSet specific customer service standardsContribute to improving customer support by actively responding to queries and handling complaintsEstablish best practices through the.

Milano, MI, IT

Service Management activities in Application Security & Security Monitoring context- Demonstrate the value of the service to business stakeholders- Develop the service vision and mission further- Contribute to the ongoing enhancement of the company’s threat and vulnerability assessment capabilities- Support in creation of security related general and.

Milano, MI, IT

Service Management activities in Application Security context- Demonstrate the value of the service to business stakeholders- Develop the service vision and mission further- Contribute to the ongoing enhancement of the company’s threat and vulnerability assessment capabilities- Support in creation of security related general and technical presentations and.

Milano, MI, IT

Service Manager in international contextCovered different job areas in these 10 years of IT/TLC experience allowed a strong growth to my professional, refining both my technical (operating system, protocols, programming languages, network and systems architectures) and transversal (time/people management, peer-tutoring) knowledge. Reactive and proactive.

Milano, MI, IT

Process control on Financial Risk Exposure Calculation Platform (Market Risk,Counterparty Credit Risk, Issuer Risk) in production environment.System and Application support.

System and Application administration

PS Team Acision for software troubleshooting regarding MMSC Platform1) Report:Drafting of tecnical reports with traffic and operating data of MMSC Platform2) Scripting:Sviluppo di script per il monitoraggio e la configurazione del sistema (bash) 3) Troubleshooting e Problem solving Problem solving for MMSC platform

SMSC/MMSC Training Course Teacher: "Basic Course: SMSC/MMSC" Training activity reagarding SMSC/MMSC platform for company's Interns

Professional Services Engineer in Telecom ItaliaTeam Acision On-Site for software troubleshooting regarding SMSC Platform1) Report:Drafting of tecnical reports with traffic and operating data of SMSC Platform3) Troubleshooting e Problem solving Problem solving for SMSC platform

Professional Services Engineer per ENSI (H3G Itlia) at:Ericsson Network Services ItaliaStrada 2 – Building C, gate 3 (third floor)Assago Milanofiori (Milan) Team Acision On-Site for Hardware/software troubleshooting regarding UMMS platform1) Report:Drafting of tecnical reports with traffic and operating data of UMMS Platform. 3) Troubleshooting e Problem.

Acision Customer Service Engineer in Telecom (Rome – head office of Santa Palomba) for project: LA MIGRATION (Acision SMSC)

Development of a management software for commercial agents(CAM – Commercial Agent Management) in the form of web-application PHP / MySQL, fully developed and supported by me http://mycam.no-ip.info/

Acision Support I level (uOne)

Project: GamberoGisDevelopment of a website integrated with google Maps

Acision Support I level (MMSC/SMSC)Drafting of tecnical reports with traffic and operating data of MMSC/SMSC PlatformProblem solving for MMSC/SMSC platform

IT

Backoffice WEB GroupScript development to monitor various platform through OVO alarms (bash/perl).

IT

• Supporto LCMG – ENSI (H3G Italia) at:Ericsson Network Services ItaliaStrada 2 – Building C, gate 3 (third floor)Assago Milanofiori (Milan) Deployment UMMS:Control of activities' related to introductions of new.
• Planning
• Documentary analysis
• Release Installing
• Sanity Checks
• Application Monitoring

IT

Operations & Mantainance of H3G Italy Messaging platform, head office of Palermo.Technical support h24 for UMMS platform:1) Monitoring:Analysis using appropriate tools of real-time traffic statistics Periodic testing of the messaging services functionality. 2) Report:Drafting of tecnical reports with data traffic and summary of worked Trouble Ticket. 3).

IT

Developing and maintaining dynamic web sites and web application php/mysql, programmer, infrastructure co-chief.

Ingegneria Informatica

Lingua E Letteratura Inglese, Generale

Ccna Expert, Networking

High School, Computer Science