Marco Boon Email & Phone Number

Amsterdam, Noord-Holland, Nederland

Portfolio Manager

Amsterdam

Amsterdam Area, Netherlands

IIn June 2015 the Risk Services department started as a COO function for Risk. Within the Risk Services department I am responsible for Risk Reference Data Management and Risk User Support. Our mission is to provide state of the art support to the Risk system user community on reference data and how to use the Risk systems. In total the teams consists of 20 FTE divided across three virtual teams working in an Agile way.The User Support team supports, facilitates and guides end users in the use of Risk systems. Activities range from answering user calls (queries, questions, problems and wishes), to training, onboarding, informing and supporting users on new developments and changes in Risk systems. The Vortex Data Management team in User Support implements and maintains static data in the central Vortex database and processes and monitors timely data delivery from local systems.The Reference Data Management team has three focus areas: Static data for day to day maintenance of static data in the SDM application and the delivery of a monthly snapshot to subscribed systems within and outside Risk Services. Model Implementation refers to the implementation of the Credit Risk models (PD, LGD and EAD) These models are the main drivers for capital calculations and credit risk reporting. Master agreements implements and maintains the risk agreement templates in the global Legal Admin tool. Our main stakeholders are the - Global Risk community - Global users of the Risk systems- Global users of the Static Data Maintenance system

Amsterdam Area, Netherlands

In July 2012 the Business Process Services team was created to provide day-to-day information management services and focus on “Running-the-Bank” activities. The focus of the team is to provide end-2-end services to internal customers working with the global Credit Risk systems. Activities in scope of the team are:- End User Support in a full-service model focusing on:o Providing support using in-depth experience on Credit Risk concepts and topicso Onboarding, implementation and training for existing and new functionality of new user groupso Incident and Problem Managemento Communication and creation of user related content (manuals, FAQ’s etc.)- Data Management focused on:o Ensuring timely and correct availability of data in the Credit Risk Data Warehouseo Connecting and supporting new and or updated data deliverieso Completeness and quality checks of ING’s portfolio in the Credit Risk Data Warehouse- Service Scrum teams focused on:o Delivering solutions for problems and user wishes in a steady flowo Delivering solutions for system enhancements The multi-disciplinary team consists currently of 21 FTE divided across multiple virtual teams composed around a clear purpose and focus. The team applies a Lean / Agile approach towards the work to be done using visual management, clear backlogs and continuous improvement. At all times understanding the critical to customer requirements and the value delivered is the key success factor of the team. This has created a highly motivated self-organizing team.

The composition, scope and positioning of the team changed, effectively creating a new team, as part of a re-organization. The different positioning allowed for a more independent approach on “Running-the-Bank” activities. The team size increased to 7 FTE.The team scope increased and the activities supported during this period were:- Data Management and Data availability- Data Extracts from the Credit Risk Data Warehouse- Data Quality on loaded data- Operational Management of the ETL processes- User acceptance testing and implementation of new functionality- Advising the project on requirements to come to a maintenance friendly platform- 2nd line support for complicated data related user questions- Service Level Management- Connecting and supporting new and or updated data deliveriesNear the end of the period I worked together with three other colleagues on a comprehensive organization change program next to the day-to-day work as team manager. I was responsible for creating a new organization design. Through a number of workshops we involved the people and together created a number of design principles from which we selected the best solution that adhered to all principles. This approach and structure has been copied since in several other organization changes.

Amsterdam Area, Netherlands

As Team Lead I was responsible for Information Management activities on the Credit Risk Data Warehouse.The primary activities were focused around:- Configuration Management- Data Management and Data availability- Operational Management of the ETL processes- User acceptance testing and implementation of new functionality- Advising the project on requirements to come to a maintenance friendly platform- 2nd line support for complicated data related user questionsBecause of continued growth in functionality and users of the Credit Risk Data Warehouse platform it was crucial to scale up the Information Management activities accordingly. In successive steps the number of FTE in the team increased during this period. Because of the increase in scope my activities also increased and included at the end of the period the management of 3 people (with support from my manager).

Amsterdam Area, Netherlands

After almost three years working as a tester I made the switch to a different role in the organization as Information Management Specialist. In this capacity I was responsible for making sure the users of the Credit Risk Data Warehouse platform could work with little to no interruptions by ensuring continued availability of the platform and data.Since this was a new role in the organization the focus was initially on setting up these key activities. For this I worked closely together with Business Analysts, Project Manager, key users and other parties in the Support organization.My primary activities were focused around:- Configuration Management- Data Management and Data availability- Operational Management of the ETL processes- User acceptance testing and implementation of new functionality- Advising the project on requirements to come to a maintenance friendly platform- 2nd line support for complicated data related user questionsAt the end of the period the work was done together with one other colleague due to increasing demand on and scope of the activities performed.

Amsterdam Area, Netherlands

I joined a newly set-up team responsible for testing and validating functionality for a centralized Credit Risk Infrastructure platform in ING. When I joined the bigger team just embarked on a journey to create a consolidated Credit Risk Data Warehouse covering the entire ING portfolio from a Credit Risk perspective. My primary focus was on testing and validating in-house developed functionality for this new platform. I performed these tasks in a multidisciplinary team working together with Business Analysts and Project Managers. Activities ranged from defining test strategy, actual testing and validation of delivered functionality and assisting in implementation and rollout of approved functionality to production.Using TMAP test methodology I was mainly responsible to cover the following functionalities of the new platform:- Extraction, transformation, enrichment and load of data delivered from local parties- Calculation of (regulatory) capital and key risk drivers (Basel I/II)- Loading and storing data in the Data Warehouse for reporting purposes.During my time at the department I also created an improvement plan for the way of working with regards to testing from which parts were implemented that improved the efficiency and effectiveness of the department.

Randstad

I started at ING with an intensive education program working and studying at the same time gaining experience in the capacity as software engineer. During this period I have worked on several projects across ING as part of an internal consultancy department:- Traineeship with several smaller projects primarily focused on gaining experience in the COBOL programming language.- Office automation using Visual Basic for Application (MS Access) for a clean desk program in District Noord-Holland and Zuid-Holland that required setting up surveys, registering survey results and follow-up of actions after surveys. Together with a colleague I created and implemented the product (including usage of the product on location to prototype and gain feedback) in short iterations together with the internal stakeholder. - Responsible, together with another colleague, for the Business Intelligence for a Payments & Cash Management department at the domestic bank. The activities ranged from creating regular and ad-hoc reports using Business Objects, migrating legacy reports created in DB2 to Business Objects and running regular reports and analysis on Business Objects and DB2. Next to that we were responsible for answering questions from users of our reports.