• Ensuring customer satisfaction through after-sales service.• Developing strategies to improve the processes and level of service provided by the support team.• Supervising and managing after-sales service staff and ensuring that quality and service standards are met.• Monitor and analyse customer feedback trends to identify and resolve frequent problems.• Manage spare parts and warranty business.• Develop and implement quality and control processes to ensure that the… Show more • Ensuring customer satisfaction through after-sales service.• Developing strategies to improve the processes and level of service provided by the support team.• Supervising and managing after-sales service staff and ensuring that quality and service standards are met.• Monitor and analyse customer feedback trends to identify and resolve frequent problems.• Manage spare parts and warranty business.• Develop and implement quality and control processes to ensure that the after-sales service operates effectively.• Writing and updating procedures and instructions for the management and use of products and services.• Designing procedures and documents to encourage problem solving and customer satisfaction.• Organization of training courses for sales and after sales staff Show less

• Provide the R&D department with useful feedback for the development of the product range for the reference market• Elaborate the plans for launching and positioning the products and services on the Italian and international market.• Support the drafting of the technical and commercial documentation of the various products, guaranteeing the availability of always updated documents.• Support the Product Marketing Manager in market analysis and in the elaboration of product marketing… Show more • Provide the R&D department with useful feedback for the development of the product range for the reference market• Elaborate the plans for launching and positioning the products and services on the Italian and international market.• Support the drafting of the technical and commercial documentation of the various products, guaranteeing the availability of always updated documents.• Support the Product Marketing Manager in market analysis and in the elaboration of product marketing strategies, also through analysis of competitor products.• Actively manage Demos of the product line in coordination with Sales, Business Development and Key Accounts, coordinating priorities, ensuring the correct execution of the tests, the efficiency of the devices and the receipt of the appropriate feedback from customers.• Provide for the continuous updating of the sales force for the technical-commercial part of the products by sending documentation and refresher courses in the classroom / online.• Support, when required, the sales force during commercial negotiations for the technical contents of the offers presented.• Support the direct and indirect sales force in drafting offers relating to technical feasibility aspects in relation to customer requests.• Interact with the After Sales department and product specialists to monitor the reliability of the products and the related "TOP FIVE" Top 5 issues list.• Maintain relationships with production for continuous monitoring of product quality, auditing testing procedures and establishing quality assurance procedures. Show less

• Development of new marketing strategies for genuine spare parts, commodities, service and rental contracts• Price list management, with direct control over economic indicators• Setting quality standards for after sales, with actions aimed at improving customer service• Brand and product promotion activities: organization of fairs, dealer meetings, website, newsletter• Organization of training courses for sales and after sales staff• Advisor for the R&D department during… Show more • Development of new marketing strategies for genuine spare parts, commodities, service and rental contracts• Price list management, with direct control over economic indicators• Setting quality standards for after sales, with actions aimed at improving customer service• Brand and product promotion activities: organization of fairs, dealer meetings, website, newsletter• Organization of training courses for sales and after sales staff• Advisor for the R&D department during the development of new models of electric trucks• Warranty strategies• Development of custom solutions for special applications Show less

• Definition, in accordance with marketing dept, of sales goals (New machines and spare parts) for the various Dealers • Sales network management (about 40 dealers on Italian territory) • Defining quality standards for after-sales, with actions aimed at improving customer service • Organisation of training courses for the sales staff and technicians.

• Management of technical information flow between headquarters and distributors• On site and remote technical support to service networks• Organization of training classes for maintenance technicians• Management of warranty service• Technical support to Engineering Department for development of new models with Italiancomponents• Feasibility study for possible startup of a manufacturing plant in Italy• Development of management software for after sale service

PC, workstations and serversNetworksWeb designDatabase and custom software developmentTraining

Web designIndustrial design

1995/96: Car navgation software development1993/94: Workshop manager1991/92: Car parts salesman

DraftsmanComputerization of process