Marco Bruno Email & Phone Number

Germany

Berlin, Germany

Overseeing and directing projects from conception through implementation to ensure sustained impact, managing various development initiatives and implementing process changes, designing processes consistently in line with lean management principles, identifying opportunities for process improvements and aligning them with practical feasibility, organising.

Berlino, Germania

Analysing and designing processes to ensure effective and efficient solutions for operational functions within CS, optimising these processes to achieve business goals; driving and resolving challenges while seeking innovative solutions; thinking strategically to understand the bigger picture for various organisational functions and recognising emerging.

Berlino, Germania

Ensure high levels of customer satisfaction through excellent service. Develop and implement support strategies and processes. Train, mentor, and provide feedback to team members. Monitor performance metrics and identify areas for improvement.

Berlino, Germania

Customer Support leadership to ensure they deliver consistently high-quality service through continuous training and coaching. Overseeing team performance, set service metrics, and analyse data for ongoing improvement. Providing the team with essential resources, offering feedback, conduct evaluations, and manage schedules.

Berlino, Germania

- Coordinator of Chat & Social Media- TS/Bug Specialist- SumUp Card Supervisor- Customer Support Agent

Berlino, Germania

- Social Media Expert- Strategies of implementing communication oriented towards marketing objectives- Working with the world's largest Social Media- Supporting SMB in their ads campaigns- Specialised in campaign setup and performance review

Google Project Management: Professional Certificate

Laurea Triennale, Communication And Media Studies

Maturità Scientifico-Tecnologica, Liceo Scientifico Tecnologico (Progetto Brocca)