• Manage daily front of house operations during peak service hours• Conduct opening and closing procedures, ensuring that prep work and reconciliation is completed each shift • Prepare wine inventory reports for the management team• Collect daily sales totals and compile detailed reports for profit and loss statements• Coordinate high profile events from weddings, award ceremonies, private parties, and corporate functions • Collaborate with a variety of external vendors to manage inventory and supplies• Answer reservation line and organize requests according to availability

• Participated in Profit and Loss meetings with directors and managers• Performed departmental rotation in banquets, in room dining, Elway’s Restaurant, and exclusive Club Lounge• Learned and exemplified the Ritz-Carlton credo and service standards throughout property• Gained knowledge regarding conflict resolution techniques

• Trained new Kitchen Servers and ensured they were ready to work• Organized and completed a new storage unit for all serving pieces and china• Set up and broke down all china and all areas of the kitchen before and after every service• Memorized 9-14 course menus, ran food to guests, and explained food in a concise professional manner• Adhered to 3-star Michelin and Relais and Chateaux standards with finesse while having a sense of urgency

• Guarantee that all customers service needs are anticipated and exceeded• Provide guests with food and wine pairing recommendations• Adhere to fine dining standards• Assist in cleaning and restocking duties post service

• Expedite food ensuring all modifications and dietary restrictions are met