Marco Capuzzo Email and Phone Number
Marco Capuzzo work email
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Marco Capuzzo personal email
Senior Manager with 25+ years of experience in Sales & Marketing, Business Development, Account Management, BU management. Experienced in different industries, mainly insurance, financial services, management consulting and marketing research.Currently working for a global insurance player, leading the consumer partnerships in Italy, and supporting the growth of the EMEA region.Main achievements:- managed the insurance direct business developing revenues and margins over the last years - co-founded a newco focused on customer experience research and consultancy- developed the business (revenues and margins) of the Italian branch of a marketing research and consultancy company- worked as project leader on customer experience, service management, performance metrics and customer asset management for several leading companies- implemented innovative and effective solutions in business and marketing.Main strenghts:- entrepreneurial approach- strategic thinking - high quality execution - versatile- determined
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Head Of Consumer Partnerships And Account Management, ItalyChubbMilan, It -
Head Of Consumer Partnerships & Account Management, ItalyChubb Mar 2021 - PresentMilano, Lombardia, ItaliaManagement and growth of all Consumer Partnerships leading a team of account managers and distribution channels managers - Direttore responsabile
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Head Of Direct Business, ItalyChubb Jul 2016 - Feb 2021MilanConsumer business/Direct channelsB2B2C and B2C modelsAccident & Health, Travel, Life productsItaly is #1 market in EMEAIn charge of management of the business with P&L responsibility and a team of approx 10 people + outsourced activities (approx 400 call center sales agents + other providers).Reporting to the Country Manager and to the VP Continental Europe.Member of the Products Committee. - Strategic Partnerships and new business opportunities- Offering definition (product development, pricing, marketing)- Customer acquisition and management (150k+ customers in portfolio)- CRM, customer insights, marketing research, analytics- Direct sales and channels management- Outsourcing and third parties management- Customer Centricity Promoter- Multinational projects
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Head Of Direct Business, Italy / Ace GroupChubb May 2013 - Jun 2016Milano
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Business Development Manager, Italy / Ace GroupChubb May 2012 - Apr 2013Milan Area, ItalyConsumer business (Accident, Health, Life and Travel)In charge of:- Strategic partnerships and new business opportunities (B2B2C and B2C models)- Direct and innovative distribution channels- Innovation projects- Customer Acquisition and Management improvement- American Express global partnership - Business Manager ItalyReported to the Country Manager and the EMEA Director.
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Co-Founder And PartnerDoxametrics Dec 2011 - May 2012Milan Area, ItalyDoxametrics was a start-up - part of Doxa Group - founded to become the new hub of excellence in innovative research methodologies and data-driven consulting, delivering information supporting strategy, marketing, sales and operations.Focused in modeling customer relationship, monitoring and measuring customer experience and satisfaction, data mining and analysis.Clients served during the start-up phase: BPER, Compass (Mediobanca Group), Deutsche Bank, ING Direct.
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Business DirectorCfi Group Italia Srl Nov 2005 - Dec 2011Milan Area, ItalyCFI Group was highly specialised on research, analysis and consulting on customer satisfaction and experience, customer insights (segmentation and profiling, consumer behaviour, etc.), quality of service, service design and management. The mission is to help companies to maximize the value of their customers through the measuring, modelling and managing of the relationships with them. Main industries and clients: Financial Services, Telco (Vodafone), Media (Sky), Retail (Coop, Carrefour, ENI/Agip), Utilities (Hera, Sorgenia).- Member of the Management Committee of the company.- In charge of clients and team management, business development, research innovation.- P&L responsability.- C-level exposure.- Leader of the Banking and Financial Services practice. - Some of the top clients directly served: BNL-BNP Paribas, Cariparma-Crèdit Agricole, Credem, Deutsche Bank, FGA Capital, ING Direct, UBI Banca, UniCredit, CartaSi, ACE Group, Fiat, Carrefour. -
Account ManagerCendant Italia Membership Services Spa (Cims - Cendant Group) Jul 2002 - Oct 2005Milan Area, ItalyConsumer services company specialised in relationship marketing programs. CRM, direct marketing, affinity marketing, loyalty programs, co-marketing partnerships.In charge of management and development of some of the accounts of the company.
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Program ManagerCendant Italia Membership Services Spa (Cims - Cendant Group) Oct 1999 - Jul 2002Milan Area, ItalyIn charge of management and development of relationship marketing programs for different accounts of the company, mainly in the banking industry.
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ConsultantIntercorporate Srl Mar 1998 - Oct 1999Milan Area, ItalyA "boutique" management consulting company focused on Business strategy, Marketing and Branding. Projects in different industries such as fashion (Marzotto - Marlboro Classics), luxury brands (Altagamma), food and retail (Illy), government (Ministero del Tesoro and Regione Campania), manufacturing and retailing (small companies).
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Junior ConsultantIntercorporate Srl Mar 1997 - Feb 1998Milan Area, Italy
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Business AnalystMetro Commerciale Spa (Metro Group) Jul 1995 - Mar 1997Milan Area, ItalyBusiness process reengineering in the sales and marketing area, change management, controlling processes. Reported to the Head of IT&Organisation
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Civil Service / ConsultantLega Italiana Lotta Tumori May 1994 - Jul 1995MilanMarketing and Fund-raising (direct marketing, events, marketing communication)
Marco Capuzzo Skills
Marco Capuzzo Education Details
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Digital Business Strategy -
Il Sole 24 OreMaster24 - Digital Marketing & Communication -
Sda Bocconi/CfmtGeneral Management
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Sales Pathways - LondonSales And Account Management
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Tesi / Isvor FiatManagerial Skills
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Marketing -
Ibm Global ServicesBusiness Process Reengineering
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110/110 Cum Laude
Frequently Asked Questions about Marco Capuzzo
What company does Marco Capuzzo work for?
Marco Capuzzo works for Chubb
What is Marco Capuzzo's role at the current company?
Marco Capuzzo's current role is Head of Consumer Partnerships and Account Management, Italy.
What is Marco Capuzzo's email address?
Marco Capuzzo's email address is ma****@****bero.it
What schools did Marco Capuzzo attend?
Marco Capuzzo attended Mit Sloan Executive Education, Il Sole 24 Ore, Sda Bocconi/cfmt, Sales Pathways - London, Tesi / Isvor Fiat, Sda Bocconi, Ibm Global Services, Università Cattolica Del Sacro Cuore.
What are some of Marco Capuzzo's interests?
Marco Capuzzo has interest in Management, Travelling, Food And Wine, Health And Nutrition, Running, Industrial Design, Jogging/running, Food&wine.
What skills is Marco Capuzzo known for?
Marco Capuzzo has skills like Direct Marketing, Business Strategy, Crm, Marketing Research, Market Research, Customer Experience, Strategic Partnerships, Customer Insight, Business Development, Marketing Strategy, Project Management, Banking.
Who are Marco Capuzzo's colleagues?
Marco Capuzzo's colleagues are Megan Colton, Michele Church, Brenna Crowley, Victoria Dawes, Kenny Pang, Michael Wynne-Jones, Arleen Szeliga.
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Marco Capuzzo
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Marco Capuzzo
Ingegnere Elettronico Responsabile Di Commessa Presso Hospital Consulting S.P.A.Padua -
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