I love learning. And I love helping people. I’m genuinely passionate about improving my skills and knowledge and helping other people, through being a mentor and a role model, to develop their skills and advance in their careers. Open and friendly, I am a natural team leader and can guide teams to success.When I joined Booking.com, I started as a Customer Care Executive, become a Customer Care Specialist and, through coaching and mentoring, have helped many new hires to pass their probation period and be successful. One of the most rewarding parts of my role was helping employees to reach their business goals and supporting them during their professional development.At Booking.com, I was also an Ambassador for Change, proactively helping others to adapt to changes. I was in charge of all the tests and experiments running in my team, as well as the new tools releases and updated procedures, making sure everyone understood what to do and how to do it. Technically minded and analytical, I have a passion for improvement and am constantly looking to see how things work to how we can make things better. My background is in marketing, and I hold both under and postgraduate qualifications in marketing and quality management. I have worked for Jeanrichard, Girard-Perregaux and Gucci Watches and Jewellery as PR and Marketing assistant, planning events and press trips to manufacturers in other Countries and to international fairs like Baselworld. I also monitored the competitor social media platforms and enthusiasts online communities.Outside of work, I have covered various roles (including President) in Rotaract, an organization committed to identify and provide the missing services in the territorial community.I really enjoy travelling and learning about different cultures. Please connect with me to discuss opportunities in marketing, new technology and customer service.Skills:✓ Market and Data Analysis✓ Team Management✓ Coaching and mentoring✓ Team work✓ SEO and SEM✓ Communication✓ Networking