Marco Cillepi

Marco Cillepi Email and Phone Number

People & Customer Operations | Career Coach | Engagement Manager at Capgemini 💙 | Citizen on the World @ Capgemini
france, aquitaine, france
Marco Cillepi's Location
Katowice, ÅšlÄ…skie, Poland, Poland
Marco Cillepi's Contact Details

Marco Cillepi work email

Marco Cillepi personal email

About Marco Cillepi

I am an expert People Manager with excellent communication skills and relationship building capabilities. I love what I do and define myself as an High-Energy and committed individual who thrives in a fast-paced environment and strong focuses on reaching targets and develop my people. I am proudly leading team of 50+ and majority of them international people and foreigners. I have the capacity to explore and understand customer business needs and able to handle constructive and critical feedback to improve processes. On daily basis, I am a Team Player who can quickly establish working relationships with a wide range of staff including representatives from different departments, as top leadership, sales, marketing, product and technical support.

Marco Cillepi's Current Company Details
Capgemini

Capgemini

View
People & Customer Operations | Career Coach | Engagement Manager at Capgemini 💙 | Citizen on the World
france, aquitaine, france
Website:
capgemini.com
Employees:
232507
Marco Cillepi Work Experience Details
  • Capgemini
    Engagement Manager
    Capgemini Jan 2022 - Present
    Katowice Metropolitan Area
    Service Delivery and Team Management for Capgemini Business Services clients. Staffing, forecast, SLA/KPI, Client Relationships, Projects.Main scopes: customer support, order management, finance (AP/AR/GL)
  • Capgemini
    Service Delivery Manager
    Capgemini Oct 2018 - Dec 2021
    Katowice, Silesian District, Poland
    Leading EMEA Customer Operations team for our client leader in Photovoltaic business: - Customer & Technical support (pre-sales/after-sales).- Order to Cash and Leads qualification.- Account Receivable ( Credit & Collection, Cash Application).Softwares: Salesforce, Nice in Contact, Oracle
  • Capgemini
    Team Manager
    Capgemini Jan 2018 - Sep 2018
    Katowice, Silesian District, Poland
    Responsible for:- Technical and Customer Support team EMEA- Account Receivable team (Credit and Collections EMEA, Cash Application)
  • Capgemini
    Deputy Service Delivery Manager
    Capgemini Jul 2017 - Sep 2018
    Katowice, Silesian District, Poland
  • Capgemini
    Team Leader - Technical & Customer Support
    Capgemini Jul 2015 - Jun 2018
    Katowice, Silesian District, Poland
    - Leading a team of engineers, providing full technical support (B2B/B2C) to EMEA partners, especially from Europe (Italy, Germany, France, Belgium, Netherlands, Spain, UK, etc.)- Performance management, development, coaching, motivation and incentive- Improvement of processes using Lean/Six Sigma methodology
  • Capgemini
    Senior Technical Support Engineer - Process Coordinator
    Capgemini Jul 2014 - Jun 2015
    Katowice, Silesian District, Poland
    - Quality Assurance escalation management;- Professional and personal development mentoring for team members;
  • Capgemini
    Deputy Team Leader Technical Support Engineering Team
    Capgemini Nov 2013 - Jun 2015
    Katowice, Silesian District, Poland
    - Delivering SLA, KPIs/target and raises issues to internal teams - POC for IT related issues and access management;
  • Capgemini
    Technical & Quality Service Engineer
    Capgemini Sep 2011 - Nov 2013
    Katowice, Silesian District, Poland
    - Work closely with the Sales, Customer and Partner Service ecosystem, handling technical productqueries, building and managing a robust collaboration between teams,- Responsible for customer support concerning technical issues for PV Modules and PV Inverters and for providing partners with product related certificates
  • Master Europei
    Career Coach
    Master Europei 2019 - Present
    Warsaw
    Supporting professional and academy students joining a multinational master studies programme organised by University of Bari (Italy) and Vistula University in Warsaw (Poland), and funded by EC.
  • Garagerasmus Foundation
    Member Of Quality Assurance Board
    Garagerasmus Foundation Aug 2023 - Present
    Brussels Metropolitan Area
    Representing private entities/companies in the Board of GaragErasmus Foundation. Tasks:- Revision and adaptation of the previous Quality Assurance Plan (QAP);- Revision and implementation of Quality Assessments;- Analysis and reports on impact of gE activities;- Finalisation and official definition of quality indicators and of monitoring procedures;- Production of a Quality Assessment Report (DEL. D5.2 Annual Quality Assessment Report) at the end of the SGA year.
  • Katowice Internationals Foundation - Garagerasmus4Silesia
    President
    Katowice Internationals Foundation - Garagerasmus4Silesia Jan 2018 - Present
    Katowice Metropolitan Area
    Co-founded Katowice Internationals Foundation to promote multicultural integration and increase awareness about so many different cultures and nationalities in Katowice & Silesia. Our organization is part of GaragErasmus Foundation network, with the name of gE4Silesia, we believe in #sport as a powerful tool to integrate.
  • Design Office
    Civil Engineer
    Design Office Sep 2008 - Sep 2011
    Lentini

Marco Cillepi Skills

Training Project Management Team Coordination Troubleshooting Team Management Team Building Quality Assurance Customer Relations Teamwork Customer Oriented Spanish Pre/post Sales Engineers Photovoltaics Renewable Energy Management Consulting Construction Energy Management Alternative Energy Sustainability Energy Efficiency Salesforce.com Six Sigma Subject Matter Experts Sla Business Strategy Crm Customer Relationship Management Engineering English Management Problem Solving Microsoft Excel Microsoft Office Powerpoint Social Media Team Leadership

Marco Cillepi Education Details

Frequently Asked Questions about Marco Cillepi

What company does Marco Cillepi work for?

Marco Cillepi works for Capgemini

What is Marco Cillepi's role at the current company?

Marco Cillepi's current role is People & Customer Operations | Career Coach | Engagement Manager at Capgemini 💙 | Citizen on the World.

What is Marco Cillepi's email address?

Marco Cillepi's email address is ed****@****ail.com

What schools did Marco Cillepi attend?

Marco Cillepi attended Cerisdi - Luiss Business School - B.i.p., Politecnico Di Milano, Tallinna Tehnikaülikool.

What are some of Marco Cillepi's interests?

Marco Cillepi has interest in Italian Language Trainer, Esn Italy Statute Committee.

What skills is Marco Cillepi known for?

Marco Cillepi has skills like Training, Project Management, Team Coordination, Troubleshooting, Team Management, Team Building, Quality Assurance, Customer Relations, Teamwork, Customer Oriented, Spanish, Pre/post Sales Engineers.

Who are Marco Cillepi's colleagues?

Marco Cillepi's colleagues are Appala Naidu, Alfonso Yari Cristiano, Nitin Jain, Santosh Pandey, Ravina Wafgaonkar, Dhaneesh Kumar, Anuja Gupta.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.