Engagement Manager
CurrentService Delivery and Team Management for Capgemini Business Services clients. Staffing, forecast, SLA/KPI, Client Relationships, Projects.Main scopes: customer support, order management, finance (AP/AR/GL)
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@capgemini.com
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Marco Cillepi is listed as People & Customer Operations | Career Coach | Engagement Manager at Capgemini 💙 | Citizen on the World at Capgemini, a with 232507 employees, based in Katowice, Śląskie, Poland. AeroLeads shows a work email signal at capgemini.com and a matched LinkedIn profile for Marco Cillepi.
Marco Cillepi previously worked as Engagement Manager at Capgemini and Service Delivery Manager at Capgemini. Marco Cillepi holds Master'S Degree, Energy And Environment from Cerisdi - Luiss Business School - B.I.P..
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AeroLeads found 1 current-domain work email signal for Marco Cillepi. Compare company email patterns before reaching out.
I am an expert People Manager with excellent communication skills and relationship building capabilities. I love what I do and define myself as an High-Energy and committed individual who thrives in a fast-paced environment and strong focuses on reaching targets and develop my people. I am proudly leading team of 50+ and majority of them international people and foreigners. I have the capacity to explore and understand customer business needs and able to handle constructive and critical feedback to improve processes. On daily basis, I am a Team Player who can quickly establish working relationships with a wide range of staff including representatives from different departments, as top leadership, sales, marketing, product and technical support.
Listed skills include Training, Project Management, Team Coordination, Troubleshooting, and 32 others.
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Katowice Metropolitan Area
Service Delivery and Team Management for Capgemini Business Services clients. Staffing, forecast, SLA/KPI, Client Relationships, Projects.Main scopes: customer support, order management, finance (AP/AR/GL)
Katowice, Silesian District, Poland
Leading EMEA Customer Operations team for our client leader in Photovoltaic business: - Customer & Technical support (pre-sales/after-sales).- Order to Cash and Leads qualification.- Account Receivable ( Credit & Collection, Cash Application).Softwares: Salesforce, Nice in Contact, Oracle
Katowice, Silesian District, Poland
Responsible for:- Technical and Customer Support team EMEA- Account Receivable team (Credit and Collections EMEA, Cash Application)
Katowice, Silesian District, Poland
- Leading a team of engineers, providing full technical support (B2B/B2C) to EMEA partners, especially from Europe (Italy, Germany, France, Belgium, Netherlands, Spain, UK, etc.)- Performance management, development, coaching, motivation and incentive- Improvement of processes using Lean/Six Sigma methodology
Katowice, Silesian District, Poland
- Quality Assurance escalation management;- Professional and personal development mentoring for team members;
Katowice, Silesian District, Poland
- Delivering SLA, KPIs/target and raises issues to internal teams - POC for IT related issues and access management;
Katowice, Silesian District, Poland
- Work closely with the Sales, Customer and Partner Service ecosystem, handling technical productqueries, building and managing a robust collaboration between teams,- Responsible for customer support concerning technical issues for PV Modules and PV Inverters and for providing partners with product related certificates
Warsaw
Supporting professional and academy students joining a multinational master studies programme organised by University of Bari (Italy) and Vistula University in Warsaw (Poland), and funded by EC.
Brussels Metropolitan Area
Representing private entities/companies in the Board of GaragErasmus Foundation. Tasks:- Revision and adaptation of the previous Quality Assurance Plan (QAP);- Revision and implementation of Quality Assessments;- Analysis and reports on impact of gE activities;- Finalisation and official definition of quality indicators and of monitoring procedures;- Production of a Quality Assessment Report (DEL. D5.2 Annual Quality Assessment Report) at the end of the SGA year.
Katowice Metropolitan Area
Co-founded Katowice Internationals Foundation to promote multicultural integration and increase awareness about so many different cultures and nationalities in Katowice & Silesia. Our organization is part of GaragErasmus Foundation network, with the name of gE4Silesia, we believe in #sport as a powerful tool to integrate.
Lentini
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Ramakoti Reddy Pulusu
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Milind Vaity
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Divya N
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Activities and Societies: - Functional Competence: Finance and Business, Strategy, Planning; Accounting and Budget; Corporate Strategy..
Activities and Societies: Environmental Thermodynamics and Heat B, Rational Mechanics, Numerical Methods in Civil Engineering.
Quick answers generated from the profile data available on this page.
Marco Cillepi works for Capgemini.
Marco Cillepi is listed as People & Customer Operations | Career Coach | Engagement Manager at Capgemini 💙 | Citizen on the World at Capgemini.
AeroLeads has found 1 work email signal at @capgemini.com for Marco Cillepi at Capgemini.
Marco Cillepi is based in Katowice, ÅšlÄ…skie, Poland while working with Capgemini.
Marco Cillepi has worked for Capgemini, Master Europei, Garagerasmus Foundation, Katowice Internationals Foundation - Garagerasmus4Silesia, and Design Office.
Marco Cillepi's colleagues at Capgemini include Talapaneni Swetha, Akhilendra Jha, Sarvesh Singh, Manuel Martinez Belda, and Anuja Gupta.
You can use AeroLeads to view verified contact signals for Marco Cillepi at Capgemini, including work email, phone, and LinkedIn data when available.
Marco Cillepi holds Master'S Degree, Energy And Environment from Cerisdi - Luiss Business School - B.I.P..
Marco Cillepi is listed with skills including Training, Project Management, Team Coordination, Troubleshooting, Team Management, Team Building, Quality Assurance, and Customer Relations.
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