Marco Cillepi Email and Phone Number
Marco Cillepi work email
- Valid
Marco Cillepi personal email
- Valid
I am an expert People Manager with excellent communication skills and relationship building capabilities. I love what I do and define myself as an High-Energy and committed individual who thrives in a fast-paced environment and strong focuses on reaching targets and develop my people. I am proudly leading team of 50+ and majority of them international people and foreigners. I have the capacity to explore and understand customer business needs and able to handle constructive and critical feedback to improve processes. On daily basis, I am a Team Player who can quickly establish working relationships with a wide range of staff including representatives from different departments, as top leadership, sales, marketing, product and technical support.
Capgemini
View- Website:
- capgemini.com
- Employees:
- 232507
-
Engagement ManagerCapgemini Jan 2022 - PresentKatowice Metropolitan AreaService Delivery and Team Management for Capgemini Business Services clients. Staffing, forecast, SLA/KPI, Client Relationships, Projects.Main scopes: customer support, order management, finance (AP/AR/GL) -
Service Delivery ManagerCapgemini Oct 2018 - Dec 2021Katowice, Silesian District, PolandLeading EMEA Customer Operations team for our client leader in Photovoltaic business: - Customer & Technical support (pre-sales/after-sales).- Order to Cash and Leads qualification.- Account Receivable ( Credit & Collection, Cash Application).Softwares: Salesforce, Nice in Contact, Oracle -
Team ManagerCapgemini Jan 2018 - Sep 2018Katowice, Silesian District, PolandResponsible for:- Technical and Customer Support team EMEA- Account Receivable team (Credit and Collections EMEA, Cash Application) -
Deputy Service Delivery ManagerCapgemini Jul 2017 - Sep 2018Katowice, Silesian District, Poland -
Team Leader - Technical & Customer SupportCapgemini Jul 2015 - Jun 2018Katowice, Silesian District, Poland- Leading a team of engineers, providing full technical support (B2B/B2C) to EMEA partners, especially from Europe (Italy, Germany, France, Belgium, Netherlands, Spain, UK, etc.)- Performance management, development, coaching, motivation and incentive- Improvement of processes using Lean/Six Sigma methodology -
Senior Technical Support Engineer - Process CoordinatorCapgemini Jul 2014 - Jun 2015Katowice, Silesian District, Poland- Quality Assurance escalation management;- Professional and personal development mentoring for team members; -
Deputy Team Leader Technical Support Engineering TeamCapgemini Nov 2013 - Jun 2015Katowice, Silesian District, Poland- Delivering SLA, KPIs/target and raises issues to internal teams - POC for IT related issues and access management; -
Technical & Quality Service EngineerCapgemini Sep 2011 - Nov 2013Katowice, Silesian District, Poland- Work closely with the Sales, Customer and Partner Service ecosystem, handling technical productqueries, building and managing a robust collaboration between teams,- Responsible for customer support concerning technical issues for PV Modules and PV Inverters and for providing partners with product related certificates -
Career CoachMaster Europei 2019 - PresentWarsawSupporting professional and academy students joining a multinational master studies programme organised by University of Bari (Italy) and Vistula University in Warsaw (Poland), and funded by EC. -
Member Of Quality Assurance BoardGaragerasmus Foundation Aug 2023 - PresentBrussels Metropolitan AreaRepresenting private entities/companies in the Board of GaragErasmus Foundation. Tasks:- Revision and adaptation of the previous Quality Assurance Plan (QAP);- Revision and implementation of Quality Assessments;- Analysis and reports on impact of gE activities;- Finalisation and official definition of quality indicators and of monitoring procedures;- Production of a Quality Assessment Report (DEL. D5.2 Annual Quality Assessment Report) at the end of the SGA year. -
PresidentKatowice Internationals Foundation - Garagerasmus4Silesia Jan 2018 - PresentKatowice Metropolitan AreaCo-founded Katowice Internationals Foundation to promote multicultural integration and increase awareness about so many different cultures and nationalities in Katowice & Silesia. Our organization is part of GaragErasmus Foundation network, with the name of gE4Silesia, we believe in #sport as a powerful tool to integrate. -
Civil EngineerDesign Office Sep 2008 - Sep 2011Lentini
Marco Cillepi Skills
Marco Cillepi Education Details
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Cerisdi - Luiss Business School - B.I.P.Energy And Environment -
Civil Engineering -
25 Credits Taught In English Language
Frequently Asked Questions about Marco Cillepi
What company does Marco Cillepi work for?
Marco Cillepi works for Capgemini
What is Marco Cillepi's role at the current company?
Marco Cillepi's current role is People & Customer Operations | Career Coach | Engagement Manager at Capgemini 💙 | Citizen on the World.
What is Marco Cillepi's email address?
Marco Cillepi's email address is ed****@****ail.com
What schools did Marco Cillepi attend?
Marco Cillepi attended Cerisdi - Luiss Business School - B.i.p., Politecnico Di Milano, Tallinna Tehnikaülikool.
What are some of Marco Cillepi's interests?
Marco Cillepi has interest in Italian Language Trainer, Esn Italy Statute Committee.
What skills is Marco Cillepi known for?
Marco Cillepi has skills like Training, Project Management, Team Coordination, Troubleshooting, Team Management, Team Building, Quality Assurance, Customer Relations, Teamwork, Customer Oriented, Spanish, Pre/post Sales Engineers.
Who are Marco Cillepi's colleagues?
Marco Cillepi's colleagues are Appala Naidu, Alfonso Yari Cristiano, Nitin Jain, Santosh Pandey, Ravina Wafgaonkar, Dhaneesh Kumar, Anuja Gupta.
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