Managed financial needs, dispute resolution, infrastructure, and sales operations for medium and large enterprisesin Argentina, Mexico, the Caribbean Islands, and Puerto Rico.• Served as a process expert overseeing the implementation of a new CRM system for all Latin American andCaribbean American Express affiliations. I was responsible for reporting and managing system errors to the globaltech team.• Contributed to colleagues' professional development by coaching them to… Show more Managed financial needs, dispute resolution, infrastructure, and sales operations for medium and large enterprisesin Argentina, Mexico, the Caribbean Islands, and Puerto Rico.• Served as a process expert overseeing the implementation of a new CRM system for all Latin American andCaribbean American Express affiliations. I was responsible for reporting and managing system errors to the globaltech team.• Contributed to colleagues' professional development by coaching them to improve processes and productivitymetrics, emphasizing the importance of teamwork.• Achieved outstanding metrics in key performance indicators and demonstrated strong leadership skills essential forprofessional growth. Show less

I served as Sales Director at Novirsa, a telemarketing company, where I led a sales team of over 100 individuals. Inthis role, I managed two area sales managers, each overseeing 3 supervisors responsible for an average of 12 to 15agents per supervisor. Additionally, I led the customer service department, ensuring that post-sale servicesguaranteed the timely delivery and quality of products as promised. This team comprised 11 members.• I implemented training strategies… Show more I served as Sales Director at Novirsa, a telemarketing company, where I led a sales team of over 100 individuals. Inthis role, I managed two area sales managers, each overseeing 3 supervisors responsible for an average of 12 to 15agents per supervisor. Additionally, I led the customer service department, ensuring that post-sale servicesguaranteed the timely delivery and quality of products as promised. This team comprised 11 members.• I implemented training strategies, establishing a team of 3 trainers and 2 quality control specialists. This ensuredboth call quality and sales closure, standardizing the entire operation under the same standards of excellence andcommercial productivity.• Furthermore, I introduced KPI reports for sales metrics, call abandonment rates, and production capacity.These initiatives led to a significant increase in daily sales, from $600,000 pesos to $1,000,000 pesos. Show less

Responsable de los procesos e implementaciones de mejora continua y de negocio.A cargo de implementar las iniciativas globales para la region dando servicio a Argentina, Colombia, Mexico, Venezuela y Chile. Trabajando en conjunto con los lideres globales en Schaan LiechtensteinFui responsable de la implementación de CISCO Finesse GCC 11.6 en la region cumpliendo y superando expectativas Fui responsable de la implementación de la nueva versión de SAP para la region, proyecto donde… Show more Responsable de los procesos e implementaciones de mejora continua y de negocio.A cargo de implementar las iniciativas globales para la region dando servicio a Argentina, Colombia, Mexico, Venezuela y Chile. Trabajando en conjunto con los lideres globales en Schaan LiechtensteinFui responsable de la implementación de CISCO Finesse GCC 11.6 en la region cumpliendo y superando expectativas Fui responsable de la implementación de la nueva versión de SAP para la region, proyecto donde se trabajó en conjunto con más de 3000 personas al rededor Mundo Show less

Consultor para el Vendor de collections de American Express, SERTEC.A cargo del equipo de administración del Work force y RTA del call center

American Express; Analista de ProyectosAdministrando la excelencia en el servicio y la experiencia del cliente; analizando medianteestadística las tendencias del mercado, para la mejora continua de la operación en los mercadoseuropeos y latinoamericanos, cumpliendo las metas y superando expectativas.

American Express; Analista de NegociosDiseño, desarrollo e implementación de proyectos para el área productiva de American Express.

Liderando proyectos de mejora continua para el negocio corporativo de American Express.

Responsable en el desarrollo de proyectos de reingeniería para las áreas de negocio y servicio.Buscando un ahorro económico y superando las expectativas impuestas.